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RTA Lead - UK Financial Collections Centris QC

Talentmate

Philippines

4th October 2026

2610-41192-93

Job Description

Work Setup: Onsite

Location: Centris, QC

Schedule: Shifting, UK time

Qualifications:

Bachelors Degree
2+ years managing RTA teams.
Experience managing multiple queues and geographies.
SLA Achievement
Schedule Adherence
Occupancy
Forecast Variance
Abandonment %
Queue Management Accuracy

Responsibilities:

Live Operations Oversight: Track multiple dashboards, service level agreements (SLAs), and queue volumes simultaneously to prevent performance dips.
Team Leadership: Supervise, mentor, and coordinate a team of junior and mid-level real-time analysts.
Decision-Making and Escalation: Make fast choices regarding overtime requests, capacity gaps, and high-risk SLA situations, escalating major issues to operations managers.

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City Metro Manila
Company Website:	http://www.tasq.work	Job Function:	Call Center Operations
Company Industry/ Sector:	Staffing and Recruiting

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About the Company

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