Mgr - Processing

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Processing – Cash Management, Market Operations.

In this role, you will:

• Monitor and coordinate changes that impact the process i.e. system enhancement, platform upgrades, upstream system changes, etc. Drive the initiative internally and provide regular update to management.
• Decide on changes that impact BAU activities (chasers, escalation, reporting, compliance, audit, etc.)
• Management Information (MI) - maintain agreed MI data and communicate it accurately with supporting statistics/reports/dashboards and within agreed timeframe.
• Manage the implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
• Create and design reporting templates and tools for operations.
• Identify ways for improving service / adding value / reducing costs in line with business goals
• Continuously drive efficiencies with the teams and encourage teams to participate in change initiatives.
• Assist in contingency planning for the teams and process.
• Consistently monitor client engagement across teams and establish good working relationship across departments. Lead the bi-monthly call with stakeholders and quality issues.
• Encourage and monitor team member to consistently maintain a high level of customer service.
• Take ownership over all technical issues within team and resolve or escalate in appropriate and timely manner.
• Lead Desk Instruction Manual (DIM) updates and regular reviews
• Communicate and implement procedural changes and initiatives
• Encourage and support initiatives originating within the team for implementation and recognition.
• Create a robust team environment where skills and knowledge openly shared to achieve team and business goals. Providing assistance on referred/technical issues.
• Share knowledge, best practice and experience with colleagues at all levels to ensure they achieve their goals and business objectives.
• Guide and provide feedback to staff on their development and ways of improvement that could enhance personal skills and knowledge to meet business objectives.

To be successful in this role, you should meet the following requirements:

• Sound knowledge and understanding of the Nostros Funding process and CMS Systems
• Strong understanding of MI reports
• Ideally 5+ years tenure within an Investment Banking Operations environment, exposure to Cash Management, Cash Services Operations and/or FX Operations functions is essential
• Proficient with MS Office and with good numerical and analytical skills
• Abilty to manage good relationships across mutiple business lines and GBM Hubs
• Ability to solve complex problems, articulate requirements and implement change

• Escalation – ability to recognize when an issue should be escalated and communicate it effectively to higher management to reach resolution
• Ability to build rapport with and relate to a wide range of people
• Ability to effectively influence others, including higher management, especially when implementing change
• Ability to learn quickly and transfer knowledge appropriately
• Ability to speak and understand English fluently, writes business letters and reports, and has good conversational / telephone skills
• Ability to spot and deliver on process improvement opportunities
• Able to work under challenging environment with tight timelines

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by HSBC HDPP