Manager Service Delivery And Business Analytics

The Manager – Service Delivery & Business Analytics will lead service delivery initiatives, business analytics, and operational excellence across the Philippines GEO. The role is responsible for delivering enterprise initiatives, developing executive dashboards and insights, driving process improvements, and partnering with business and technology teams to enable data-driven decisions and digital transformation.Manager – Service Delivery & Business Analytics

Role Summary

The Manager – Service Delivery & Business Analytics will lead service delivery initiatives, business analytics, and operational excellence across the Philippines GEO. The role is responsible for delivering enterprise initiatives, developing executive dashboards and insights, driving process improvements, and partnering with business and technology teams to enable data-driven decisions and digital transformation.

Key Responsibilities

• Lead end-to-end delivery of enterprise service and business initiatives.
• Manage project plans, timelines, risks, governance, and stakeholder communications.
• Develop executive dashboards, reports, and business performance insights.
• Analyze operational data to identify trends, risks, and improvement opportunities.
• Drive process improvements, automation, and service excellence initiatives.
• Partner with Business, HR, Operations, IT, and Global teams to deliver scalable solutions.
• Support business requirements, UAT, release management, and change adoption.
• Leverage AI and digital tools to improve productivity, reporting, and decision-making.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Data Analytics, or a related field.
• 5 –7 years of experience in Service Delivery, Project Management, Business Analytics, PMO, or Digital Transformation.
• Proven experience managing cross-functional projects and stakeholder engagement.

Technical Skills

• Project & Program Management
• Business Analysis
• Power BI / Tableau
• Advanced Microsoft Excel
• SQL
• Dashboard Development & Data Visualization
• Process Improvement & Automation
• AI tools (e.g., Microsoft Copilot, ChatGPT, Claude, Gemini) preferred

Core Competencies

• Service Delivery
• Business Analytics
• Project Management
• Stakeholder Management
• Executive Reporting
• Data-Driven Decision Making
• Digital Transformation
• Leadership & Collaboration

Success Measures

• Successful delivery of strategic initiatives
• High-quality executive reporting and dashboards
• Improved operational efficiency and service performance
• Stakeholder satisfaction
• Increased automation and AI adoption

Quezon City, Bridgetowne ZetaPhilippines

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