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Group Lead - Retail Centris QC

Talentmate

Philippines

17th August 2026

2608-41192-14

Job Description

Work Setup: Onsite

Location: Centris, QC

Schedule: Shifting schedule

Qualifications:

Bachelors Degree
4 to 6 years of contact center experience, including 2 to 3 years in a supervisory role
Excellent verbal and written communication skills
Strong leadership, coaching, and people management skills
Customer service and service recovery expertise
Problem-solving and analytical mindset
Ability to manage performance, mentor teams, and handle escalations
Strong interpersonal, decision-making, and stakeholder management skills
Adaptable, detail-oriented, and able to thrive in a fast-paced environment
Proficient in MS Office and online tools
Fluent/native speaker of the required language
Ability to develop action plans, meet KPIs, and effectively communicate with clients and end users

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City Metro Manila
Company Website:	http://www.tasq.work	Job Function:	Retail & Merchandising
Company Industry/ Sector:	Staffing and Recruiting

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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