Engineering Manager

The Engineering Manager is responsible for leading and developing a high-performing engineering organization that delivers, supports, and continuously improves automation solutions that drive business value across the enterprise.

The role is accountable for building organizational capability through effective talent management, coaching, workforce planning, succession planning, and leadership development. The Engineering Manager fosters a culture of accountability, ownership, engineering excellence, collaboration, continuous learning, and innovation while ensuring the successful delivery and operational stability of automation solutions.

Working closely with business stakeholders, product, architecture, agile, and support partners, the Engineering Manager enables the identification, development, deployment, and continuous improvement of automation capabilities. The role also helps prepare the organization for emerging technologies and evolving automation practices, including intelligent automation and AI-enabled solutions.

Position Responsibilities:

People Leadership & Organizational Development:

• Build and sustain a high-performing engineering culture grounded in accountability, ownership, and engineering excellence while fostering collaboration, continuous learning, and innovation.
• Develop and empower leaders through coaching, mentoring, performance management, and career development, building leadership capability and a strong talent pipeline across the organization.
• Lead workforce planning, succession planning, organizational design, talent acquisition, and performance management practices to ensure the organization has the capabilities required to meet current and future business needs.
• Foster a culture of outcome ownership by establishing clear performance expectations, recognizing strong performance, and enabling teams to successfully deliver business outcomes.

Engineering Excellence & Technology Leadership

• Drive engineering excellence by defining, implementing, and continuously improving engineering standards, development practices, quality controls, and governance processes across the automation engineering organization.
• Promote technical accountability and continuous improvement through peer reviews, engineering governance, knowledge sharing, and engineering best practices.
• Provide technical leadership and direction that enables sound technology decisions, maintainable and reliable solutions, and sustainable delivery practices.
• Develop organizational capabilities in Microsoft Power Platform, particularly Power Automate, while enabling the evolution toward intelligent automation and AI-enabled solutions.

Delivery & Operational Excellence

• Drive delivery excellence through effective planning, execution, risk management, dependency management, and continuous improvement practices.
• Partner with Product Owners and stakeholders to align capacity, commitments, and priorities in support of business objectives.
• Ensure operational stability and effective L3 support capabilities while balancing near-term delivery objectives with long-term organizational capability development.

Stakeholder Partnership & Organizational Leadership

• Build strong partnerships across business, product, architecture, agile, and support teams to drive alignment, remove barriers, champion organizational improvements, and strengthen engineering maturity and business value.

Required Qualifications:

• 5+ years of engineering leadership experience.
• Demonstrated success developing technical leaders and building high-performing engineering organizations.
• Experience leading teams responsible for enterprise automation, workflow automation, low-code/no-code, or software engineering solutions.
• Proven experience leading teams delivering Microsoft Power Platform solutions, particularly Power Automate, with sufficient technical depth to guide engineering decisions and coach technical leaders.
• Proven experience driving engineering excellence through standards, quality practices, and continuous improvement.
• Strong understanding of Agile delivery methodologies, software development lifecycle practices, and modern engineering principles.

Leadership Competencies:

• Demonstrated ability to build, develop, and empower leaders capable of fostering high-performing teams and a culture of accountability, ownership, and engineering excellence.
• Strong people leadership capabilities, including coaching, mentoring, talent development, performance management, succession planning, and organizational development.
• Ability to establish and sustain a high-performance culture through clear expectations, feedback, recognition, and accountability.
• Demonstrated ability to drive engineering excellence through standards, governance, quality practices, and continuous improvement.
• Strong organizational leadership, decision-making, and change leadership capabilities with the ability to align people, processes, and technology to achieve business outcomes.
• Ability to build collaborative relationships, influence stakeholders, remove organizational barriers, and drive alignment across cross-functional teams.
• Strong communication, conflict resolution, problem-solving, and judgment skills in dynamic and evolving environments.

Preferred Qualifications:

• Experience with Automation Anywhere or comparable enterprise automation platforms.
• Experience with intelligent automation, AI-enabled automation, or emerging automation technologies.
• Experience leading automation modernization, workflow transformation, or digital transformation initiatives within enterprise environments.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.