Passage Service Associate

Here’s the difference you’ll make

The Passage Service Associate is responsible for providing accurate and efficient ticketing, rebooking, and refund services, processing privilege and complimentary passes, handling cargo acceptance and US VISA document transactions, managing cash, and delivering excellent customer service to passengers. The role ensures compliance with company policies and contributes to a smooth and positive travel experience.

What you’ll do

A . Process ticket issuance, rebooking, and refund transactions accurately and in a timely manner .

B. I ssue privilege passes and complimentary passes in accordance with company policies .

C. Handle cargo acceptance, ensuring proper documentation and compliance with procedures .

D. Process and manage US VISA related documents as required .

E. Handle daily cash transactions, including collection, reconciliation, and reporting .

F . Ensure proper documentation and adherence to company policies and procedures .

G . Assist passengers with inquiries, concerns, and travel-related information .

H . Provide high-quality customer service to enhance passenger experience .

I. Coordinate with relevant departments for ticketing, cargo, and document-related concerns .

J . Maintain organized records of transactions and reports .

You’ll thrive in this role if you

Educational Background

• Bachelor’s degree in any related field or equivalent work experience
  
  

Professional Experience

• 1-2 years of relevant e xperience in ticketing, customer service, cargo handling, or cashiering .
  
  

Competencies, Skills, Knowledge And Abilities

• Leadership Competencies
• Strong attention to detail and accuracy in handling transactions and documents .
• C ommunication and interpersonal skills
• Negotiation
• Technical Competencies
• MS Office applications (Word, Excel, Outlook) and basic computer operations .
• C ash handling, reconciliation, and financial reporting .
• Customer Service (handling difficult customers),
  
  

What’s In It For You at 2GO?

Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving.

Grow where you’re supported. You work in a team-first environment that prioritizes safety, care, and continuous learning.

Excel every day . You are empowered and recognized for raising standards and delivering everyday excellence on the ground.

Be recognized and feel valued at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks , Day 1 access to health and wellness programs and paid time off designed to support your well-being

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