Dispatch Coordinator PH

WE’RE HIRING A DISPATCH COORDINATOR IN THE PHILIPPINES!

Excis is a global IT support leader globally, driven by innovation and collaboration. We are looking for a pro - active and detail-oriented Dispatch Coordinator to manage tickets, coordinate with vendors and internal teams, and ensure smooth, timely delivery of services.

Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients
  
  

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What I Will Do

• End-to-end helpdesk management and ticket resolution:
• Receive, prioritize, and open tickets/requests in the helpdesk system.
• Take full ownership of tickets from creation to closure, ensuring regular status updates and proper documentation.
• Monitor and track requests daily to identify and resolve issues proactively, escalating only when necessary.
• Ensure all resolutions meet or exceed client SLA targets and internal quality standards.
• Coordination and collaboration with teams and vendors:
• Work closely with SDMs, Project Coordinators, Team Leads, and other internal stakeholders to align on priorities and task completion.
• Coordinate with in-house and third-party vendors to execute required tasks within agreed budgets and timelines.
• Facilitate communication between vendors, internal teams, and clients to prevent delays and ensure customer satisfaction.
• Assist in project-specific tasks that require teamwork and flexibility.
• Operational support and reporting:
• Complete and secure pre- and post-site visit reports accurately and on time.
• Support shifting schedules and operational coverage, including weekends and holidays, as needed.
• Adapt to project-based work environments, assisting with ad-hoc duties, process improvements, and continuous service delivery enhancements.
• Maintain records and reports to track ticket trends, SLA compliance, and support metrics for management review.
  
  

Requirements

What You Need:

• Technical Knowledge: Proven experience in IT, service desk, or technical support functions, with understanding of IT SLAs and key metrics.
• Communication Skills: Strong written and verbal communication abilities to interact effectively with clients, vendors, and internal teams.
• Flexibility: Willingness to work on shifting schedules, including weekends and holidays, and adapt to a project-based environment.
• Onsite Availability: Ability and willingness to work onsite as required.
• Tools & Processes: Access to ticketing systems, knowledge of workflow management, and familiarity with vendor coordination processes to ensure timely and accurate request fulfillment.
  
  

Benefits

Why join us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in the Philippines and be at the forefront of IT support excellence.

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