Technical Lead HCM Analyst Learn And Talent

Job Description

WSP is expanding HR Shared Services to support different regions through our Manila hub. In this role, you will deliver support through our Operations & Enhancements Track on the Horizon program as Technical Lead HCM Analyst - Learn & Talent

Responsibilities

Main Activities and Responsibilities:

• Maintain a deep working knowledge of the Core Oracle HCM system in order to utilize its capabilities
• Provide technical support and deliver enhancements in the primary areas of focus: Learn & Talent including maintaining technical documentation, testing & defect resolution
• Provide advanced level support for questions which could not be resolved by first or second levels of support through our ServiceNow platform
• Undertake independent research in order to provide support, resolve issues, find root cause of unexpected results or process flows; recommend solutions or alternative methods to meet requirements
• Support the Human Resources team in the maintenance of the on-going business processes
• Collaborate with the functional and technical staff from our vendor and business teams
• Recommend Oracle best practices and process improvements
• Analyze Oracle quarterly upgrade for impact and support implementation of new features
• Apply compliance and audit requirements within responsibility scope, provide documentation as necessary and participate in compliance and audit activities as required.
  
  
  

• Bachelors degree in related field
• Minimum 6 years of technical experience in systems administration of Oracle HCM Cloud (Fusion)
• Demonstrated desire for continuous learning
• Demonstrated ability to uphold confidentiality and manage sensitive situations with tact and diplomacy.