Receptionist Onsite Ortigas

The Receptionist serves as the first point of contact for visitors, clients, and employees, ensuring a professional and welcoming environment. This role manages front desk operations, handles incoming calls, coordinates visitor access, and provides administrative support to maintain smooth office operations in a fast-paced BPO setting.

Key Responsibilities & Duties

Front Desk Management

• Greet visitors and employees professionally and assist with inquiries.
• Maintain visitor logs and ensure compliance with security protocols.
  
  

• Answer and route incoming calls promptly and accurately.
• Manage general email inquiries and forward to appropriate departments.
  
  

• Assist with scheduling meeting rooms and coordinating appointments.
• Handle courier services, mail distribution, and office supplies requests.
  
  

• Ensure visitor badges and access protocols are followed.
• Support emergency procedures and maintain confidentiality of information.
  
  

• Provide accurate information about the company and its services.
• Address concerns or escalate issues to the appropriate department.
  
  

• Education: High school diploma or equivalent; college degree preferred.
• Experience: 1–3 years in a receptionist or front desk role, preferably in a BPO or corporate setting.
• Technical Skills: Proficiency in MS Office and familiarity with phone systems.
• Soft Skills: Excellent communication, interpersonal skills, and professional demeanor.
• Ability to multitask and remain calm under pressure.