Industry Order Management Team Representative

As our new Industry Order Management Representative, you will be contributing to an efficient and productive Industry Customer Sales and Support Center (CSSC) by delivering dependable customer services across digital, telephone, email, and live chat channels — providing professional resolutions on pre and post order enquiries within defined SLA targets. Youll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

This role will be based in Ortigas Center, Pasig City and will be on a mid-shift schedule.

What You Will Be Doing

As a key part of the Industry CSSC Order Management team, youll create impact by Ensuring fast, accurate order management and building trusted relationships with end customers to create a seamless, customer-centric experience..

Your main responsibilities include:

• Provide advice and solutions on customer enquiries relating to pre and post orders via email, telephone, live chat, and instant messaging
• Enter, check, and release incoming orders — whether manual or electronic — ensuring fast, accurate order management and resolving missing data at time of entry
• Manage customer order changes including lead times, shipping conditions, quantities, postponements, and cancellations, coordinating with Sales, Finance, and Supply Chain
• Create and optimise request tickets for processing and enquiry transparency, and follow up on customer interactions within set SLAs
• Assist customers with order progression, supply chain issues, and product return requests while promoting Grundfos digital tools
• Maintain customer contact data and manage open orders via regular housekeeping workflows
  
  

What Makes You a Great Fit

Above all, you are a customer-focused professional with strong organizational skills, attention to detail, and the ability to manage multiple order management tasks while building effective relationships with both customers and internal stakeholders. We would also imagine that you have:

• Associate or bachelors degree in Customer Services, Engineering, or equivalent work experience
• 1-3 years of relevant professional experience in customer service or order management
• Good proficiency in MS Office applications and comfort with digital tools and customer portals
• Strong written and spoken English with excellent communication and relationship-building skills
  
  

It is a plus if you also have:

• Knowledge of business processes, products, and market needs within industrial or manufacturing environments
• Experience with ERP/CRM systems and electronic order processing
• Flexibility to work shifts, including possible night shifts and local public holidays
  
  

Why you will love working here

We care! Day to day, you can look forward to:

• Annual bonuses, health insurance, retirement benefit, and a strong focus on well-being activities.
• Three days additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
  
  

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com

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