ICT On-Site Support And Build Area Staff

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Your Day-to-day Activities May Include The Following

• Troubleshoots and resolves hardware and software issues
• Evaluates and tests equipment, software, and system tools, and submits recommendations to the Onsite Support Manager
• Installs, configures, and assesses the usability of desktops, laptops, and peripheral equipment in compliance with given standards and guidelines
• Escalates issues to higher level of support as needed
• Document, track, and monitor problems to ensure timely resolution
• Loads desktops with the Acquire-approved image and applications
• Ensures hardware accessories are functional and usable
• Provides physical presence and support during incidents
• Assists on projects, changes, implementations as front-end support for end users
• Other ad-hoc tasks related to technology that the immediate manager may assign