XTN-42C7813 CUSTOMER SUCCESS BRAND COMPLIANCE

Sesimi is a leading software company specializing in Brand Compliance. We provide innovative solutions, including a Coop marketing tool and a Digital Asset Management system with templating capabilities, to help businesses maintain consistent brand messaging and compliance across their marketing campaigns. We are looking for a dedicated and detail-oriented Brand Compliance Agent to join our growing team in Manila.

• This position offers the unique opportunity to work with some of the worlds most iconic brands and provides a platform to enhance skills in high-standard content delivery and compliance practices.
• The role is based in the vibrant KMC Pasig office, offering a dynamic and collaborative work environment.
• Review and evaluate advertisements for brand consistency and compliance with established guidelines, ensuring all elements adhere to the companys standards.
• Verify and process invoices for advertising campaigns, ensuring accuracy and adherence to budgetary requirements.
• Collaborate with the Canadian team to resolve any discrepancies or issues related to brand compliance, providing timely and effective communication.
• Utilize Excel to organize, analyze, and report on media advertising data.
• Stay up-to-date with industry trends and best practices in brand compliance, making
• recommendations for process improvements and sharing knowledge with the team.
• Highly skilled in delivering outstanding customer service through chat, email, and phone
• interactions.
• Proven ability to answer diverse customer inquiries, including product usage, claims
• submission, eligibility guidelines, and brand advocacy.
• Demonstrated expertise in handling escalated issues with professionalism and efficiency.
• Strong problem-solving skills, with the ability to think creatively and resolve customer
• concerns effectively.
• Exceptional attention to detail and ability to multitask in a fast-paced environment.
• Ensure high proficiency in English, with the ability to clearly and effectively communicate
• complex ideas both verbally and in writing, while also understanding and interpreting a variety of written and spoken inputs.
• Must have excellent English communication skills, both written and verbal, to effectively collaborate with the Australian team and other stakeholders.
• Must be proficient in Microsoft Excel, with a strong understanding of data analysis and reporting.
• Detail-oriented, with a keen eye for identifying discrepancies and ensuring brand compliance across various marketing materials.
• Must be able to work a night shift schedule, in order to seamlessly collaborate with the Australian team.
• Ideally, a Bachelors degree in Marketing, Communications, Business Administration, or a related field.