Technology Solutions Administrator

Discover your 100% YOU with MicroSourcing!

Position: Technology Solutions Administrator

Work setup & Shift: Hybrid | Day Shift

Site: Cyberscape Beta, Ortigas

Youll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

General position summary:

The Technology Solutions Administrator is responsible for supporting the operational delivery of Forktrack and associated technology platforms. This includes managing activations, processing system updates, responding to customer enquiries, and providing basic platform training. The role ensures smooth implementation and ongoing support for our customers and internal stakeholders

Key accountabilities:

New Activations

• Receive and verify completed activation forms from sales, service, or rental departments.
• Input customer and unit data into the Forktrack platform.
• Coordinate with installation teams to ensure correct hardware mapping.
• Confirm activation completion with internal teams and/or the customer.
• Maintain inbox to ensure all items are actioned

System Configuration & Settings Updates

• Action internal or customer-requested setting changes (e.g.,speed limit adjustments, geofencing, idle time settings).
• Review update requests for completeness and clarify where needed.
• Implement changes in a timely manner with minimal disruption.
• Log and track all updates through Zendesk.
• Perform bulk updates when required across customer fleets.

Customer Support & Query Resolution

• Respond to incoming queries via Zendesk
• Triage issues and escalate to technical support or IT where appropriate.
• Provide prompt and clear communication
• Follow up to ensure resolution satisfaction.

Training Support (Basic Platform Use)

• Schedule training sessions with customers when required.
• Provide virtual overviews of key platform features (e.g.,dashboard navigation, alert management, reporting tools).
• Provide follow-up materials or user guides.

Health & Safety

• Ensure adherence to all Adaptalift Health & Safety procedures and provide a safe environment for all employees and customers.
• Report all workplace incidents as per company procedure
• Proactively report all hazards through the company’s hazard reporting process.
• Understand and follow Adaptalift safety, environmental and quality systems (policies, process and procedures) at all times.

Customer Service Standards

• Demonstrate the Customer Service Standards in conjunction with activities and responsibilities.
• Assist others demonstrate Customer Service Standards.

The ADAPT Values

• A commitment to our ADAPT Values: Alive with Innovation, Dedicated to our Customers, Authentic and Caring, Passionate about Excellence, Totally Committed to Safety

Experience:

• 1–3 years of experience in an administrative or customer support role, preferably in a technical, service, or fleet-based industry. OH&S management
• Experience working with CRM or ticketing systems (e.g.,Zendesk, Salesforce) to manage requests and communication.
• Familiarity with technology platforms or telematics systems (desirable but not essential).
• Exposure to basic training delivery or customer onboarding sessions (e.g., system walkthroughs or product setup support).
• Strong track record of maintaining accurate records, task follow-up, and working to service level targets (SLAs).
• Experience in a multi-department environment, working alongside teams such as service, rental, and sales.

Skills:

• Proficient in Microsoft Office (Excel, Outlook, Word)
• Comfortable using CRM and ticketing systems (e.g. Zendesk)
• Strong verbal and written communication skills
• High attention to detail and accurate data entry
• Excellent time management and organisational skills
• Customer-focused with a proactive and solution-oriented mindset
• Ability to work both independently and as part of a team
• Confident in learning new systems and explaining them to others

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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