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Technical Support Representative

Talentmate

Philippines

26th July 2026

2607-19170-29

Job Description

Provide administrative support to the technical team, including scheduling meetings, preparing reports, and updating technical documentation.
Assist in maintaining and organizing databases, project files, and system records.
Coordinate with cross-functional teams to track the progress of technical projects and tasks.
Prepare and manage purchase requisitions, inventory records, and equipment logs.
Monitor support tickets, track issue resolution progress, and escalate as necessary.
Perform basic troubleshooting and coordinate with IT for resolutions of technical issues.
Create and update user manuals, technical guides, and internal SOPs.
Ensure compliance with company standards and data accuracy across all documents and reports.
Assist in onboarding new technical staff by preparing system access, tools, and initial documentation.
Provide support in quality assurance processes and audits when needed.
Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field.
Proven experience in an administrative or technical support role (at least 12 years preferred).
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with project management and ticketing tools (e.g., Jira, Trello, Zendesk) is a plus.
Basic understanding of IT systems and technical workflows.
Strong attention to detail, organizational skills, and the ability to multitask.
Excellent verbal and written communication skills.
Able to work independently as well as part of a team.

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	Philippines	City:	Pasig National Capital Region
Company Website:	https://www.facebook.com	Job Function:	Customer Service
Company Industry/ Sector:	Human Resources Services

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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