Technical Support Representative

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

a Bit About You

• Strong customer service orientation with attention to detail specific to consumer electronics.
• Knowledge of Bluetooth, WiFi, APPs, Casting/Beaming technology as well as home audio technology is a huge plus but not required.
• 2+ years technical inbound call center experience or demonstrated equivalent work experience.
• Problem solving and critical thinking skills.
• Great multi-tasking skills.
• Prioritize and effectively manage time.
• Flexible work schedule- Candidates must be available to work weekend shifts.
• Positive attitude and excellent interpersonal skills.
• Good oral and written communication.
• Good judgment and independent decision making.
• Work effectively with windows-based computer systems. MAC experience a plus.
• Great active listening skills.
• Effectively interact in a professional and courteous manner with customer.
• Demonstrate initiative and interest in self-development is a huge plus.
• Strong critical thinking skills and ability to identify and solve problems with minimal oversight.
• A CSAT champion/top performer.
• With a knack for multi-tasking.
• Able to solve problems and work under minimal supervision.