Technical Support Engineer

Discover your 100% YOU with MicroSourcing!

Position: Technical Support Engineer

Location: Cyberscape Beta, Ortigas

Work setup & shift: Hybrid | Nightshift

Why join MicroSourcing?

Youll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Job Responsibilities

• Handle all tiers of help desk inquiries, providing technical support and resolutions as needed.
• Perform duties as a senior-level engineer, demonstrating advanced technical expertise and problem-solving skills.
• Communicate effectively with clients and team members, maintaining high proficiency in English communication at all times.
• Willing to work a U.S. time zone morning shift (night in the Philippines) to ensure continuous support coverage.
• Collaborate with the broader team to ensure high-quality service delivery and responsiveness to client needs.
• Support end-users with efficient resolutions. Sample tasks include:
• Computer configuration and troubleshooting
• Hardware troubleshooting
• Network connectivity issues
• Video conferencing system troubleshooting
• User onboarding and offboarding
• Cloud services account creation and configuration
• Password resets
• Configuring user permissions
• Ensure a high quality of support at all times.
• Resolve help desk issues on workstations, laptops, mobile devices, network devices, and cloud services.
• Build and maintain accurate technical documentation, including precise time tracking.

Qualifications

• Senior-level engineering experience with strong technical expertise.
• Extremely proficient in English (both verbal and written) for client-facing communication.
• Ability to handle all tiers of help desk inquiries effectively.
• Proven problem-solving skills and ability to work independently.
• Demonstrated professionalism and the ability to consistently meet client expectations.
• At least 4 years of experience in IT help desk support.
  
  

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router
  
  

Competencies / Personality Traits

• Advanced Technical Expertise
• Problem-Solving Skills
• Effective Communication Skills (verbal and written)
• Adaptability and Flexibility
• Collaboration and Teamwork
• End-User Support Efficiency
• Professionalism
• Attention to Detail
• Self-Reliance and Independence
• IT Help Desk Experience (minimum 4 years)
• Multitasking and Time Management
  
  

Prior Experience

• They should have previous experience as an IT Support Technician / IT Support Engineer (minimum 4 years).
  
  

Working Hours

• They should expect to work from 9:00 AM to 6:00 PM EST.
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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