Technical Representative IT Operations

Job Title:

Technical Representative, IT Operations

Job Description

IT Technical Support II has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions.

Essential Functions/Core Responsibilities

Coordinates as smart hands with different portfolio and engineering workgroups

Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes

Perform hardware and software upgrades to peripheral equipment

Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients

Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system

Perform site maintenance and safety checks of assigned equipment

Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering

Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

Performs backup for the onsite servers

Candidate Profile

Bachelors Degree in related field from a four-year college or university with three to five years of relevant experience preferred

Strong communication skills, both written and verbal

Demonstrated ability to multi-task and meet timelines on deliverables

Self-starter, sense of urgency, and works well under pressure

Strong attention to detail

Proficient in Microsoft Office

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

PHL Quezon City - Eton

Language Requirements:

Time Type:

Full time

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