Shared Service HRBP Team Lead

To act as the executive arm of Global HR, ensuring that shared services delivery and people-related programs are globally aligned, locally compliant, and business-relevant, with a strong focus on scalability, efficiency, and governance.

Job Description

• Global HR Strategy Execution
• Implement and manage global HR programs (performance management, talent reviews, compensation and benefits).
• Cascade HR operating model standards into local processes and ensure service delivery is consistent.
• Provide structured feedback to Global HR on local execution challenges and opportunities.
• Shared Services Operations
• Build, develop HR Shared Services
• Oversee the delivery of the HR shared services (payroll, HRIS, benefits admin, employee data, reporting, compliant with GDPR)
• Drive process automation and digital adoption in line with global HR technology strategy. – AI Strategy
• Monitor service quality and efficiency through KPIs.
• Talent & Leadership Development
• Support rollout of global leadership development and succession planning frameworks.
• Ensure shared services teams are skilled and trained to deliver consistent, high-quality support.
• Culture & Engagement (ITVT Group)
• Embed global culture and values through shared service touchpoints.
• Execute global engagement and recognition programs.
• Compliance & Governance
• Ensure shared service processes comply with global governance policies and local legal requirements.
• Safeguard HR data integrity and privacy in compliance with GDPR and local regulations.
• Manage risk by proactively addressing service issues or employee escalations.
• Collaboration & Reporting
• Work with Global HR Partners for delivery of programs.
• Provide analytics, dashboards, and insights to Global HR leadership.
• Align with local country leaders for business needs while maintaining global-first service delivery.
  
  

• Bachelor’s degree in HR, Business, or related field.
• Has 10+ years of HR experience, with significant exposure to shared services or HR operations in multinational organizations.
• Proven track record of implementing global HR programs through a shared services model.
• Strong expertise in HR shared services operations and global delivery models.
• Ability to balance efficiency, scalability, and local compliance.
• Strong stakeholder management skills across global and local leadership.
• Change management capability to support HR transformation.
• HR certifications or equivalent preferred.