Service Delivery Provisioning

Primary Responsibilities & Duties

Comms Group is a leading telecommunications solutions provider, committed to delivering high-quality Voice over Internet Protocol (VoIP) services. We are seeking an experienced Service Delivery based in Singapore with at least 5 years of relevant experience in processing orders for IP services and deploying end-to-end technical solutions.

The ideal candidate must have expertise in provisioning services on AudioCodes and Ribbon SBC platforms as well as Microsoft Teams Direct Routing. Experience with other IP-PBX platforms (e.g. Vodia) would be strongly regarded. A strong fundamental knowledge of SIP (Session Initiation Protocol) and experiencing deploying IP-telephony solutions for corporate customers is essential for success in this role.

Responsibilities

• VoIP Provisioning:
  
  

• Processing orders and generating plans and reports to manage workflows, correspond with customers and ensure a seamless experience.
• Ordering services from upstream carriers, analysing order and KYC information.
• Collaborating with stakeholders, internal teams, customers, and engage with carriers to procure VoIP services.
• Project Management:
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, timelines, and resource allocation.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Technical Expertise:
• Demonstrate advanced proficiency in configuring and troubleshooting AudioCodes, Ribbon, Microsoft Teams, and optionally Vodia equipment, ensuring optimal performance and resiliency
• Configuring and testing new SIP trunk configurations or modifying existing services with new capabilities, features and routing
• Investigating and resolve complex technical issues related to provisioning and delivery and escalating efficiently when necessary.
• Quality Assurance:
• Implement and maintain robust quality control measures to guarantee the accuracy and reliability of provisioned VoIP services.
• Conduct regular technical audits to identify and address areas for improvement in the provisioning process.
• Documentation and Reporting:
• Develop and maintain detailed technical documentation for provisioning processes and configurations.
• Generate comprehensive technical reports on provisioning performance, highlighting key metrics, and suggesting technical enhancements.
• Cross-Functional Collaboration:
• Collaborate closely with other technical teams, including Network Operations, System Administrators, Page 3 of 3
  
  

• Participate in cross-functional technical discussions and provide input for continuous improvement.
• Compliance and Security:
• Ensure adherence to industry regulations and security standards related to VoIP provisioning.
• Implement and enforce security best practices in all technical aspects of provisioning activities.
  
  

• At least 5 years of hands-on experience in VoIP service delivery with a focus on technical provisioning.
• Extensive experience working with AudioCodes, Ribbon, Microsoft Teams, and optionally Vodia
• Previous experience with another VoIP carrier is highly desirable.
• Solid understanding of SIP (Session Initiation Protocol) and associated VoIP technologies.
• Strong problem-solving and troubleshooting skills in a technical environment.
• Proven track record of successful collaboration with carriers and technical teams.
  
  

• Bachelors degree in a related technical field or equivalent work experience.
  
  

• Certifications in AudioCodes, Ribbon, Microsoft Teams technologies are highly desirable.
• Proficiency in network and telecommunications infrastructure.
• Familiarity with scripting languages (e.g., Python) for automation in provisioning tasks.
• In-depth knowledge of SIP, including SIP call flows, SIP headers, and SIP response codes.