Senior Research Operations Analyst

Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moments notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Responsibilities

• Project Coordination: Support W+R research project leads on logistics, participant recruitment,
  
  

incentives, Ops & vendor coordination.

• Process Optimization: Streamline W+R research operations by improving workflows, documentation,
  
  

and knowledge management systems.

• Data & Compliance: Ensure data governance, confidentiality, and compliance with internal policies and
  
  

international/regional regulations (e.g., GDPR, HIPAA).

• Stakeholder Management: Collaborate with research, wellness, leadership and business teams to align
  
  

operational support with research goals.

• Vendor & Budget Management: Coordinate with external research vendors and internal procurement,
  
  

track budgets, and take care of invoicing and contracts.

• Tool & Platform Support: Maintain and support survey tools and knowledge repositories to ensure
  
  

smooth functioning.

• Reporting & Insights: Generate operational reports and dashboards to track project status, resource
  
  

utilization, and efficiency metrics.

• Collaborate on cross-functional projects, coordinate across departments and geos, and work in a larger
  
  

team to ensure strong business impact of the research team.

• Balance the need for quick turnaround with longer-term strategic efforts.
• Comfortable working independently with minimal guidance on project management, research
  
  

implementation, and report writing.

• Work outside of traditional working hours and travel as needed to collaborate with international
  
  

stakeholders.

Job Qualifications/Requirements

• Bachelors degree in Psychology, Behavioral Health, Cognitive Science, Statistics, Neuroscience,
  
  

Sociology, Ethnography, Human-Computer Interaction, or related field.

• Work experience of 4 years conducting applied behavioral research in corporate companies.
• Strong understanding of research methods and operational processes.
• Demonstrated business acumen and knowledge of lean and agile methodologies, as well as
  
  

business/product development cycles.

• Familiarity with research tools (e.g., R, Qualtrics, SurveyMonkey, Jira, Confluence).
• Good to have project management certification (Google, Lean Six Sigma...).
• Excellent organizational, problem-solving, and multitasking skills.
• Proficiency is overseeing or guiding teams on timelines, SOPs, regulations.
• Strong communication skills with the ability to work across diverse, cross-cultural teams.
  
  

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req Id: R_2511_15327

Posted At: Wed Nov 05 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

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