Sales Representative SB

About Dialpad

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and were elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As a Small Business (SB) Sales Representative, you’ll help prospective customers get started with Dialpad and set them up for long-term success. You’ll do this by actively listening to customer needs, understanding their challenges, and clearly connecting those needs to how Dialpad uniquely solves them.

You’ll play a key role in growing and retaining our small business customer base by delivering an engaging, high-touch experience from a customer’s very first interaction with Dialpad. Leveraging strong problem-solving skills and a genuine desire to help others, you’ll guide customers through their initial setup and ensure a seamless start to their journey.

The SB Sales team is a critical part of Dialpad’s Sales organization, partnering closely with Marketing, Support, and cross-functional Sales teams to continuously improve the end-to-end customer experience.

This role reports to the Manager, SB Sales and is based in our Pasig City, Metro Manila office.

What You’ll Do

• Own new logo acquisition, lead to opportunity conversion, opportunity to sales won, and team revenue targets.
• Make an impact with our customers as you will be their first point of contact.
• Partner with Billing, Support, Marketing, and other sales teams to bring forth the best customer experience possible.
• Research and keep up to date with product changes that will benefit your customers.
• You’ll get firsthand experience on a full sales cycle (from initial interest to closed-won deals).
• You’ll be the first point of contact for our Sales Lines, Live Chat, and Marketing Leads, speaking with people predominantly in North America, and at times, all over the world!
• You’ll help our future customers sign up for an account and work with them to set them up for success.
  
  

Skills You’ll Bring

• 1+ years of direct sales experience, selling Software as a Service (“SaaS”) and preferably in the communications space (UCaaS and/or CCaaS).
• Bachelors degree or equivalent experience (Business Administration is preferred but not required).
• Ability to read, write, and speak English fluently.
• High level of emotional IQ.
• A high level of energy and willingness to learn!
• Experience with Salesforce, the VoIP industry, and Outreach preferred but not required.
• Experience with G-suite.
• Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
• Able to work in a hybrid setup
• Able to work US core hours (6 am - 5 pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
• Excellent internet connectivity required.
  
  

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

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