Sales Operations Supervisor

Sales Operations Supervisor

Work Arrangement: Onsite, Ortigas

Schedule: Nightshift | Monday to Friday | 10:00 PM to 7:00 AM or 11:00 PM to 8:00 AM

About the Role

We are seeking a driven and results-oriented Sales Operations Supervisor to lead a high-performing team and support the success of our sales organization through operational excellence, process optimization, and effective team leadership.

This role is ideal for a proactive leader who thrives in a fast-paced environment, enjoys improving processes, leveraging data to drive decisions, and coaching teams to achieve exceptional results. As a key partner to Sales Operations and Sales Leadership, you will play a critical role in enhancing efficiency, ensuring operational consistency, and supporting business growth.

Key Responsibilities

Sales Operations Leadership

• Oversee the day-to-day operations of the Sales Operations team, ensuring productivity, accuracy, and adherence to established processes.
• Optimize workflows and identify opportunities to improve efficiency, service quality, and overall team performance.
• Monitor operational metrics and utilize reporting tools to analyze trends, evaluate workload distribution, and drive data-informed decisions.
• Serve as the primary point of contact for Account Managers and Operations teams, fostering strong collaboration and communication.
• Ensure work is executed accurately and within established timelines while maintaining high service standards.

Team Leadership & Development

• Lead, coach, and mentor a team of Sales Operations Coordinators, providing ongoing performance feedback and professional development support.
• Conduct regular performance reviews and establish clear goals aligned with business objectives.
• Foster a culture of accountability, engagement, collaboration, and continuous improvement.
• Proactively address performance concerns, workload challenges, and team-related issues.
• Support employee growth through coaching, skill development, and career progression opportunities.

Strategic Support & Process Improvement

• Partner closely with Sales Leaders to align operational strategies with overall business goals.
• Support organizational initiatives and key business priorities through effective execution and team leadership.
• Recommend and implement process enhancements that improve scalability, efficiency, and customer experience.
• Act as a resource and escalation point for complex operational issues.
• Provide hands-on support when required to ensure operational continuity and service excellence.

Cross-Functional Collaboration

• Work closely with Sales, Operations, and other internal stakeholders to streamline processes and achieve shared objectives.
• Drive alignment across teams and facilitate effective communication around operational priorities.
• Support change management initiatives and help the team navigate evolving business needs.

What We're Looking For

Experience

• 2-5 years of experience in Sales Operations, Sales Support, Order Management, Revenue Operations, or a related field.
• 1-2 years of leadership experience managing a team of at least three employees.
• Experience working with CRM and ERP systems.
• Salesforce experience is highly preferred.
• Experience with Oracle E-Business Suite or similar ERP platforms is an advantage.

Skills & Competencies

• Strong leadership, coaching, and team development capabilities.
• Excellent analytical and problem-solving skills with a data-driven mindset.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent communication and stakeholder management skills.
• Customer-focused with a commitment to delivering exceptional internal and external support.
• Proficiency in Salesforce and Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams.

Key Success Traits

We're looking for someone who embodies the following:

• Growth Mindset: Continuously seeks opportunities to learn, improve, and develop both personally and professionally.
• Solution-Oriented: Approaches challenges proactively and focuses on identifying effective solutions.
• Professional Maturity: Demonstrates accountability, transparency, collaboration, and sound judgment.
• Adaptability: Thrives in changing environments and effectively leads teams through change.
• Leadership Presence: Inspires confidence, builds strong relationships, and drives positive team performance.

Why Join Us?

• Lead a team and make a direct impact on business performance.
• Partner closely with Sales Leadership and key stakeholders across the organization.
• Drive meaningful process improvements and operational excellence initiatives.
• Work in a dynamic, collaborative, and growth-oriented environment.
• Expand your leadership experience while contributing to strategic business goals.

If you're passionate about operational excellence, team development, sales support, and driving measurable results, we'd love to hear from you.