SALES DEVELOPMENT REPRESENTATIVE IT

Company Overview

We are an emerging IT services provider focused on delivering reliable, scalable, and cost-effective IT support to medium-sized organisations across Australia. The business helps companies replace or augment in-house IT teams with professionally managed services that improve system uptime, security, and employee productivity—without the cost and complexity of local hiring.

Operating on a global delivery model, the company combines offshore technical and sales talent with local Australian leadership and client management. This approach enables the delivery of high-quality IT services, extended coverage, and strong service-level agreements (SLAs) at competitive price points.

Role Overview

The IT Sales Development Representative supports business growth by promoting a range of IT and software solutions. This role focuses on prospecting, outbound sales, client engagement, and collaboration with internal technical and leadership teams. There is future potential to manage and grow client accounts.

Key Responsibilities

• Build, develop, and maintain a database of prospective business clients
• Continuously update knowledge of IT services, market trends, and competitor offerings
• Proactively reach out to prospective clients to identify and pursue sales opportunities
• Assess client needs and recommend appropriate IT solutions and services
• Promote IT services to both new and existing clients
• Prepare quotations, negotiate pricing and commercial terms, and support contract completion
• Coordinate with technical teams or management to align solutions and decision-making
• Provide regular sales updates and performance reports to the Sales Manager or Team Lead
• Follow up with clients post-sale to ensure satisfaction and address any issues
• Prepare sales reports and track business-related expenses
• Manage, maintain, and grow CRM records
• Build or leverage an existing client list to conduct outbound sales and outreach
  
  
  

• Background or working knowledge of IT infrastructure, hardware, and software solutions
• Strong verbal and written communication skills
• Proven influencing and sales skills
• Experience with client acquisition and relationship management
• Strong organizational and record-keeping skills
• Familiarity with CRM systems and sales tools