Revenue Performance Lead

Position Overview
We are seeking a commercially minded business leader to serve as a strategic partner to the Chief Revenue Officer— someone who can synthesis pipeline reviews, financial analys e s, and create board- level presentations , not just report the data .

The ideal candidate brings direct experience inside a revenue organization at a global BPO business, understands the mechanics of how deals move from pursuit through revenue recognition, and can distill complex commercial data into insights and narratives that drive executive decision-making.

They will be the CRO’s force multiplier—owning the revenue story, pressure-testing the forecast, and ensuring the commercial leadership team is operating in alignment with the revenue targets and business priorities.


In This Position You Will

Revenue Intelligence & Commercial Narrative

• Own the commercial narrative by connecting pipeline data, financial performance, client health, and market signals into a cohesive view the CRO and Board can act on.
• Synthesize quantitative and qualitative inputs — not build dashboards, but interpret what the data is telling us and, critically, what it isn’t .
• Develop and maintain the revenue operating model: forecast accuracy, bookings-to-revenue conversion, retention trends, and expansion velocity.
• Serve as the extended (eyes and ears) of the CRO to bring visibility to challenges, obstacles to achieving revenue targets.
  
  
  

Pipeline & Forecast Integrity

• Partner with sales leadership to ensure data integrity, pressure-test pipeline quality, deal progression, and forecast accuracy.
• Flag gaps between what the pipeline says and what the financials will actually deliver .
• Bring a commercially informed lens — understand deal economics, pricing structures, and ramp dynamics well enough to challenge assumptions.
  
  
  

Commercial Storyboarding & Executive Communication

• Lead the development of board level materials, QBRs, and investor narratives — not as a slide-builder but as the person who architects the storyline: where revenue is trending, why, what’s at risk, and what the plan is to mitigate .
• Prepare and present executive-ready materials with minimal direction, translating complex commercial dynamics into clear, decision-ready formats.
  
  
  

In this position you will:

Cross-Functional Coordination & Strategic Projects

• Act as the CRO’s key tactical hands on liaison across Sales, Customer Success, Operations, Finance, and Marketing to ensure alignment on revenue strategies and growth priorities.
• Drive key strategic initiatives — revenue optimization programs, client retention strategies, operational improvements — from concept through execution.
• Identify and streamline revenue operations processes to enhance forecasting, pipeline management, and go-to-market effectiveness.
  
  
  

Strategic Deal Support

• Engage directly on large, complex pursuits where the CRO needs additional support on deal structure, competitive positioning, or pricing strategy.
• Provide analytical support during major negotiations, renewals, and RFP responses.
  
  
  

Market Insights & Competitive Positioning

• In tandem with the ResultsCX Marketing organization, a nalyze market trends, competitive landscape, and industry shifts to inform revenue strategies and right-to-win positioning.
• Maintain a current view of competitive dynamics across key verticals and geographies.
  
  
  

We are looking for:

Required

• 8 + years in commercial roles within a global CRO, BPO, or CX services environment
• Direct exposure to pipeline management, deal economics, and P&L accountability — must have sat close enough to revenue to understand how it’s made, not just how it’s reported.
• Demonstrated ability to synthesize pipeline and financial data into executive-ready narratives and strategic recommendations.
• Experience preparing and presenting board-level materials with minimal direction.
• Familiarity with CX services commercial models: pricing structures, volume-based economics, ramp dynamics, and client P&L management.
• Strong commercial acumen, CX/BPO industry fluency, and executive communication skills.
• Data-literate and proficient in Excel and BI tools (Power BI, Tableau, SQL)
• Bachelor’s degree in business , Finance, Statistics , Data Science or related field.
  
  
  

Preferred

• Prior experience in sales, account management, commercial finance, or revenue strategy within outsourced services.
• MBA or equivalent advanced degree.
• Experience in a Sr level strategy role reporting to C-suite commercial leadership.
• Track record of operating across multiple geographies and time zones.
  
  
  

About RESULTSCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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