Revenue Operations - Gainsight Administrator

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining stakeholder relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values: Curious and Clever, Entrepreneurial Energy, Fast with Intent, and Laugh and Learn.

Job Overview: Revenue Operations – Gainsight Administrator

Bitly is seeking a Revenue Operations professional to own and administer our Gainsight platform, serving as the system owner and subject matter expert across Customer Success, Sales, and Account Management. This role will be responsible for architecting, optimizing, and scaling Gainsight to drive retention, expansion, and data-driven customer lifecycle management.

This individual will sit within RevOps and operate as the strategic lead for customer health scoring, lifecycle automation, playbooks, reporting, and cross-functional workflow integration. Gainsight expertise is a non-negotiable requirement — this role requires hands-on configuration, system design, and optimization experience in a production environment.

Key Responsibilities

Serve as primary administrator and system owner for Gainsight Design and maintain health score frameworks, CTAs, playbooks, and lifecycle stages Build and manage automated customer journeys and engagement programs Partner with CS, Sales, Marketing, and Data teams to align customer insights with revenue strategy Own reporting and dashboards to drive visibility into churn risk, expansion opportunities, and adoption trends Manage integrations between Gainsight, Salesforce, and other GTM systems Ensure data integrity and operational scalability across the customer lifecycle.

Required Qualifications

Proven, hands-on Gainsight administration experience (100% required) Deep understanding of customer success operations and SaaS metrics (NRR, GRR, churn, expansion) Experience integrating Gainsight with CRM platforms (Salesforce preferred) Strong systems thinking, process design, and cross-functional collaboration skills Ability to translate business strategy into scalable technical workflows

WHY JOIN ACQUIRE INTELLIGENCE?

• Work in a collaborative, global team environment
• Opportunities for growth and internal mobility
• Access to training and leadership programs
• Be part of a purpose-driven and innovation-focused organization
• HMO coverage for you and your dependents
• Annual awards and employee engagement programs
• Internal promotions and career development
  
  

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don’t take ourselves too seriously, just our results