Reservations Agent

Discover your 100% YOU with MicroSourcing!

Position: Reservations Agent

Location: Ortigas, Pasig

Work setup & shift: Onsite, Night shift

Why join MicroSourcing?

Youll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Reservations Agent, you will:

• Manage inbound and outbound communications via email and web messaging to resolve travel-related queries.
• Process complex travel transactions including flights, upgrades, and add-ons across proprietary and third-party systems.
• Handle internal and external voice calls while maintaining a primary focus on non-voice operational tasks.
• Perform quality checks on own work and team output to ensure service accuracy before finalization.
• Prioritize and switch between multiple work queues and systems based on immediate business urgency.
• Update data, generate reports, and provide actionable feedback to improve current processes.
  
  

Non-negotiables

What You Need:

• Excellent written and verbal communication skills in English with the ability to adapt to diverse international cultures.
• Demonstrated numeracy skills, including the ability to perform complex cost calculations and manage global time zone conversions.
• Proven experience with MS Office Suite and the ability to navigate multiple proprietary web applications.
• Ability to prioritize tasks effectively in a high-velocity environment requiring rapid task switching.
• Minimum of 2 years of completed college education.
  
  

Preferred Skills/expertise

• Prior experience in travel industry operations or high-volume customer service roles.
• Strong attention to detail when performing cost calculations and quality audits.
• Proven ability to provide specialist advice or "subject matter expert" support to internal team members.
• Previous success in environments requiring the use of multiple integrated software platforms.
• Flexibility to work rotating shifts, including evenings or weekends as required by operational demand.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan—its our commitment. Our way of life. Here, we dont just accept your unique, authentic self—we celebrate it, valuing every individuals contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply.

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