Remote Case Education Specialist SEA

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Boston Scientific APAC is seeking out a highly driven, digitally experienced professional to implement and effectively advance BSC’s data-driven marketing capabilities on Boston Scientific’s Digital Medical Education and Remote Case Education (RCE) practice with South East Asia countries as the key priority markets.

Who You Are: As a remote case Education Technology Specialist, you bring an innovative mindset to your work, along with the strong ability to nimbly adapt to changing business conditions/plans while simultaneously continuing to be proactive and drive projects to completion and full adoption. You have a “hands-on” passion for technology, with an end-user experience-focused mindset. Making a difference in patients lives is your key driver, and you do not compromise patient safety and privacy. You have strong organizational influencing skills, including the ability to educate cross-functional stakeholder teams at different levels of technology awareness on the values and processes of Remote Case Education.

The Opportunity: With guidance from the APAC RCE manager and senior team members, you will implement innovative RCE experience solutions, support RCE cases in-person at operating theatres, and support cases remotely across APAC (aligned to overarching business and franchise objectives). You will be responsible for building capabilities, creating scalable training modules, execute in-partnership with local marketing, sales reps, and global/regional/ local clinical experts. This position will be based out of Manila, Philippines but is focused on unlocking RCE potential across SEA, which is aligned with SEA Market digital strategic goal.

Key Responsibilities

• Support SEA RCE Managers and work together with regional RCE Specialists to deliver a differentiated RCE experience for physicians and clinical support teams in SEA.
• With time, lead the execution of cutting-edge remote case support projects from pilot to execution to drive growth and revenue.
• Serve as a primary resource for remote case education technology platforms education and overall physician experience, lead the execution of cutting-edge RCE journeys, and build capabilities in local markets.
• Work with local market teams to understand physician, and clinical support specialist requirements and co-create cutting-edge RCS solutions to meet objectives.
• Troubleshoot and problem-solve technology, process, and experience-related challenges for multiple BSC therapy solutions.
• Work with 3rd party technology vendors to identify, assess, and recommend future solutions to elevate the experience, and be a support contact for ongoing vendor relationships
• Educate physicians, sales reps, clinical specialists, and IT teams on the merits and proper usage of RCE technologies in operating theatres & labs, and create complimenting presentations, guides, and manuals.
• Identify RCE experience requirements and clinical needs and design the overall RCE experience needed to achieve these objectives.
• Drive continuous experience improvement process to maintain a strategic advantage over the competition.
• Work hand-in-hand with BSC APAC’s overall education, sales, and digital engagement verticals to complete the customer experience as part of the omnichannel digital journey.
• Influence various organizational functions and levels with strong interpersonal communication and presentation skills.
• Manage multiple concurrent programs and effectively prioritize work for both strategy and execution.
  
  

What We’re Looking For In You

• Bachelor’s degree required.
• 4 - 6 years+ of work experience in technology or technology-related environment.
• Experience working in/with commercial teams in Philippines.
• Digital native, with a passion for new technology innovations.
• Demonstrate a solution-oriented mindset towards complex challenges.
• Experience managing 3rd party partner relationships
• Fluency in English
  
  

Requisition ID: 623975

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

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