Release Agent

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Release Agent

Onsite | Ortigas | Night Shift | Voice & Email

Earn a ₱25K salary package plus up to ₱8K monthly incentives in a customer support role for a US automotive and insurance-related account. As an Auto Claims Support Representative, you will handle customer and partner interactions related to vehicle claim information, appointment coordination, case updates, and vehicle release requirements. This role involves a mix of inbound and outbound calls, email follow-ups, documentation, and coordination with different parties such as vehicle owners, repair shops, adjusters, and partner teams.

About Acquire Intelligence

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

This is not just a basic customer service role. As an Auto Claims Support Representative, you will manage a high volume of customer and partner touchpoints while ensuring accurate documentation and timely follow-through.

On a typical day, you may handle around 100 to 150 interactions, including inbound calls, outbound follow-ups, case updates, and coordination tasks. You will also manage a significant amount of email communication, usually around 60 to 80 emails per day, related to vehicle and claim information.

This role is ideal for someone with BPO experience who is comfortable working in a fast-paced environment, can manage volume, and is detail-oriented. Accuracy is important because you will document claim and vehicle details, review information, check updates, and help ensure vehicles are released properly and on time.

What You’ll Do

• Customer and Partner Support Handle inbound and outbound interactions with customers, vehicle owners, repair shops, adjusters, and other partner teams.
• Vehicle and Claims Coordination Support vehicle and auto insurance-related claim processes by coordinating appointments, following up on requirements, and providing timely case updates.
• Email and Documentation Handling Manage daily email communications, review case information, update records, and document call outcomes and next steps accurately.
• Process and Compliance Follow account guidelines, data privacy requirements, call handling procedures, documentation standards, and escalation processes.
• Performance and Service Quality Meet daily productivity, quality, attendance, accuracy, and customer experience expectations while balancing speed and attention to detail.
  
  

a Bit About You

• At least 1 year of BPO, call center, customer service, or contact center experience
• Experience in auto insurance, claims, roadside assistance, towing, logistics, transportation, healthcare claims, case management, or back-office support is an advantage
• Comfortable handling high-volume calls, email follow-ups, and repetitive but important process-driven tasks
• Strong attention to detail and ability to document information accurately
• Able to manage multiple follow-ups while maintaining good customer service
• Willing to work onsite in Ortigas
• Willing to work on shifting schedules, including night shift when required
  
  

WHY JOIN THE A-TEAM?

Here’s What’s Waiting For You

HMO coverage for you and your family Epic Yearly Kick-Off Parties with major giveaways Recognition through our Value Awards — we celebrate your wins Real career growth with opportunities for internal promotions Meaningful work with talented and supportive teams

Your Future Matters

900+ internal promotions every year Access to 2,700+ leadership training courses

Extra Rewards Along The Way

14th Month Pay after 5 years of continuous service Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy Work-life Balance

24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash Paid Birthday Leave — celebrate your day your way

What We Value

Curious and Clever: Smart questions spark smart solutions

Entrepreneurial Energy: Think like an owner. Solve like a founder

Fast with Intent: We move fast and deliver real results

Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!

Join the A-Team and experience the A-Life!

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