Relationship Manager

About Us 🚀

Bridgit is a leading non-bank lender transforming the way Australians access property finance. Purpose-built to make property transactions faster and easier, we pioneered the Buy Now, Sell Later solution – empowering homeowners to unlock their property equity and move on their terms. With a simple digital application, fast approvals, and flexible loan options, we’re making property finance seamless and stress-free.

We’re now four years old and making huge strides. We have accredited over two-thirds of Australia’s broker network, and launched white label solutions with Australia’s largest aggregators – Connective, Aussie Home Loans, Finsure, and Loan Market Group – and we’re just getting started.

Our momentum has been recognised with awards such as Best Growth Story at the 2025 Fintech Awards, 2025 Finder People’s Choice Award for Lending Innovation, the finalist for Excellence in Lending (Business & Consumer) at the 2025 Finnies, Deloittes tech fast 50 2025 and finally; being recognised as one of LinkedIn’s top 20 Start Up’s in Australia 2025.

The Role

The Bridgit Relationship Manager will be responsible for supporting both our direct-to-consumer customers and our third-party channel partners throughout their journey, from initial engagement to successfully bridging their financial gap. This includes managing customer relationships, assisting third-party partners when they engage with Bridgit, and providing BDM portfolio support as needed, with a strong focus on pipeline management.

Our customers and Brokers are at the core of everything we do - we go above and beyond to support brokers and their customers home-owning journey and you will be at the forefront of this.

Key Responsibilities

Customer & Broker Advocacy

• Serve as the primary point of contact for customers and third-party channel partners, understanding their needs and ensuring their voice is heard.
• Provide tailored guidance to customers and brokers, helping them navigate the bridging loan process effectively.

Loan Journey Ownership

• Support customers through their bridging loan journey, ensuring a smooth and informed experience.
• Assist customers requiring additional guidance in completing the online loan application, ensuring clarity on documentation, requirements, and milestones.
• Conduct quote and scenario workshopping with customers and brokers to provide tailored loan solutions

Proactive Engagement & Pipeline Management

• Monitor session report data and make proactive calls to engage potential customers.
• Follow up on incomplete applications to drive conversion.
• Conduct outbound call campaigns to educate and engage both customers and brokers.
• Manage the scenario hotline and respond to broker queries within a set SLA.

Operational Support & Sales Enablement

• Cover incoming calls when the sales team is on the road or attending PD Days.
• Oversee the shared distribution inbox, including updating broker details and allocating BDM appointments.
• Collaborate with Credit and Sales teams to ensure loans progress efficiently through the pipeline within SLA.

Education & Relationship Building

• Educate customers and brokers on Bridgit’s solution, helping them make informed decisions aligned with their financial objectives.
  
  

Requirements

Must-have:

• Proactive, solutions-driven mindset 
• Passion for delivering an exceptional experience for both customers and our third-party channel partners.
  
• Strong communication skills — both written and verbal.
• Highly organised and able to manage multiple enquiries simultaneously.
• Comfortable working cross-functionally across sales, credit, and operations teams.
• Tech-savvy, with experience using CRMs (HubSpot experience a bonus).

Why Join Us?

Bridgit values its team, they are the heart of how we build this business. Along with competitive remuneration, slick offices and the chance to be part of an innovative, agile fintech, we also offer:

• Extra Leave – we offer birthday leave + an additional day of paid leave to be used for life events, celebrations or just a mental health reset.
• Two weeks from anywhere – we encourage employees to work remotely from a location of their choice for two weeks each year.
• Learning and Development – all employees are encouraged and empowered to engage in professional development including a number of learning initiatives run internally.
• Social events – we have a jam-packed social scene, with events throughout the year.
  
  

Ready to Make an Impact?

If you’re excited about reshaping the lending industry and want to be part of a company that values authenticity and innovation, we’d love to chat. Apply now and let’s build the future of finance together! 🚀