Quality Auditing Analyst Healthcare

Description

• Conduct quality audits on healthcare processes to ensure compliance with standards.
• Analyze call center interactions to measure service quality and customer satisfaction.
• Collaborate with the healthcare team to identify areas for improvement in quality assurance.
• Prepare detailed reports on audit findings and provide actionable recommendations.
• Utilize EPIC tool to facilitate accurate and efficient auditing processes.
  
  

• Educational Qualifications: Bachelors degree in a relevant field, preferably in Healthcare or Quality Assurance.
• Experience Level: 35 years of experience in quality auditing within the healthcare sector.
• Skills and Competencies: Proficient in Customer Service, Call Centre operations, and BPO Setup.
• Skills and Competencies: Solid understanding of hospital billing and audit processes.
• Qualities and Traits: Strong analytical skills, attention to detail, and excellent communication abilities.
• Responsibilities and Duties: Experience with quality assurance processes and methodologies.