Product Manager

Title: Product Manager

The Product Manager for Instore Solutions leads the planning, implementation, integration, and improvement of in-store technology solutions across the EMEAA region. The role is responsible for managing and coordinating restaurant technology platforms such as point-of-sale systems, kitchen systems, digital menu boards, inventory systems, forecasting and production tools, payment systems, and third-party delivery integrations. The Manager works closely with technology partners, country teams, Operations, Restaurant Systems, and other departments to ensure solutions meet business needs and operate effectively after implementation.

Product Strategy and Planning

• Works with the EMEAA Head of Digital and Technology to develop and maintain the long-term plan for in-store technology solutions.
• Defines future technology needs and implementation priorities.
• Reviews restaurant technologies and identifies opportunities to improve efficiency, consistency, and cost effectiveness.
  
  

• Serves as the regional lead for assigned technology platforms and integrations.
• Gathers, reviews, documents, and prioritizes business and operational requirements.
• Maintains and manages enhancement requests and helps resolve product gaps and configuration decisions.
  
  

• Plans and manages system setup, testing, training, pilot activities, implementation, and transition to support teams.
• Coordinates with country teams, Operations, vendors, franchisees, and implementation partners.
• Tracks project timelines, budgets, resources, risks, issues, and overall readiness.
• Supports new store openings and expansion initiatives.
  
  

• Works with technology partners and internal teams to maintain effective system design.
• Ensures restaurant systems are connected and able to work together properly.
  
  

• Coordinates system testing, user testing, and operational testing activities.
• Monitors testing results, issues, action items, and completion dates.
• Leads deployment readiness reviews and coordinates system releases and updates.
  
  

• Supports the service management team in establishing support processes and handling system issues and requests.
• Leads problem investigation and resolution activities.
• Monitors system performance, reliability, and user experience.
  
  

• Evaluates vendors and manages relationships with technology and implementation partners.
• Reviews proposals, subscriptions, service fees, licensing costs, renewals, and contracts.
• Confirms cost responsibilities across regional, country, and franchisee stakeholders.
  
  

• Develops communication and training plans to support implementation.
• Facilitates discussions with stakeholders and uses feedback to improve solutions.
  
  

• Works with internal teams to ensure compliance with security, privacy, legal, audit, and regulatory requirements.
• Coordinates reviews, access management, data protection, documentation, and corrective actions.
• Escalates significant project, operational, security, privacy, and compliance risks.
  
  

• Tracks and monitors product, project, service, vendor, and financial performance.
• Develops reports and dashboards covering project progress, system performance, issues, costs, adoption, and business benefits.
  
  

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field.
• At least 8 years of experience in information technology, digital solutions, restaurant systems, or product management, including at least 5 years leading large-scale technology projects or managing technology products. Experience in the restaurant or hospitality industry is preferred.
• Certification in product management, project management, Agile, IT service management, or change management is an advantage.
• Must be willing to work on a hybrid arrangement (2 days onsite and 3 days work-from-home per week) and be assigned in Ortigas, Pasig City.