Process Improvement Officer

Title: Process Improvement Officer

The Process Improvement Officer position is responsible for assisting in developing, improving and standardizing the most effective and efficient product, services, systems and procedures for managing store operations to help the stores in achieving their key result area on FSC, Sales and Profit.

Launch Deployment

• Conducts studies, analysis on new systems and procedures to effectively manage stores. Recommends new systems, procedures and guidelines, whenever necessary. These include Store Management Systems, Reports and Forms, Store Procedures, Manual of Operations, Special Projects, Information Database.
• Designs and develops process (procedures, checklist and guidelines) or items (new or improved) considering these important factors: operational requirements, cost efficiency, effectiveness and customer needs/point of view
• Conducts regular research and benchmarking activities to ensure that stores systems and procedures comply with the set standard operating procedures
• Coordinates and manages with supplier procurement needs, develops best in class tools/materials
• Conducts thorough testing or evaluation of any changes or recommendation made (item or store systems or procedures) through integrated testing prior to pilot or real launch or by consolidation and validation through store feedbacks and ensures that concerns are addressed and corrective measures are done.
• Identifies and initiates action plans and contingency plans based on the result of the Root Cause Analysis or Cost Benefit Analysis that would really help improve systems and processes in the stores at the same time address issues raised.
• Coordinates well with all concerned departments for any changes recommended.
• Consolidates, integrates and completes all necessary documentation.
  
  

• Creates detailed project plans & timetables (with at least identification of major milestones per project)
• Ensures all project timetables are met and committed outputs are delivered on time.
• Monitors and coordinates well with all concerned departments to ensure timelines are met
  
  

• Implement projects that will improve the store’s NIC specifically on the controllable expenses, faster food serving and delivery time, more efficient and effective backroom area, store systems, C&S, and etc.
• Recommends cost savings projects in line with equipment and facility specifications.
• Coordinate with other department (i.e. Marketing, R&D, Purchasing) in developing the most simple and cost efficient store systems that will be applicable to all possible store layouts storewide through time studies and work measurement techniques.
  
  

• Ensures important databases are well maintained (complete & up-to-date) at all times especially those that are RS relevant.
• Ensures manuals are also properly updated, maintained and organized
  
  

• Must be a graduate of Preferably Bachelors Degree in Industrial Engineering, Management Engineering or any related program or equivalent.
• At least 3 - 5 years of relevant experience or active participation with process and/or systems development and improvement; Exposed to construction and engineering related requirements and project management would be an advantage.
• Strong knowledge of store operations and inventory management.
• Familiarity with retail bakeshop store model development.
• Proven experience in process excellence initiatives and store model deployment.