Proactive Alerting Associate

What will you do as a Proactive Alerting Associate

• Responsible for reviewing and remotely diagnosing solar system alerts using proprietary monitoring and diagnostic tools to identify potential system issues.
• Review and analyze solar system alerts generated through internal monitoring platforms.
• Diagnose system performance issues and determine appropriate resolution paths.
• Create and manage service cases for identified issues requiring further action.
• Collaborate with operations and support teams to ensure timely issue resolution.
• Maintain accurate documentation of system findings, diagnoses, and case updates.
• Monitor system health and proactively identify potential concerns before customer impact.
• Follow established processes, procedures, and service standards when evaluating alerts.
• Work cross-functionally with internal departments to support operational efficiency and service delivery.
• Identify opportunities for process improvements and operational enhancements.
• Assist in updating and improving standard operating procedures (SOPs) and workflow documentation.
• Participate in team discussions, training sessions, and continuous improvement initiatives.
• Maintain productivity, quality, and performance standards while meeting assigned goals.
• Demonstrate strong analytical, problem-solving, and communication skills in daily operations.
  

• Competitive salary – Get paid for doing what you love! 

• Medical and dental insurance (with free dependent coverage!). 

• Group life insurance for peace of mind. 

• Paid time off (PTO) – Because work-life balance matters. 

• Outstanding career growth opportunities – Learn, advance, and develop your career. 

• A fun, innovative, and energetic team culture – Be part of a company that values its employees 

• Skills and leadership development to help you reach your full potential. 

• Free meal for onsite employees 

• Customer First – We are obsessed with delivering an exceptional customer experience. 

• Personal Accountability – We do the right thing and own our actions. 

• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve. 

• Hungry – We bring passion, energy, and drive to everything we do. 

• Happy & Healthy – We believe in balance, well-being, and a positive workplace. 

If these values resonate with you, this is your chance to join a fast-growing, high-performing team! 
Office Address: 10th Floor Rockwell Business Center, Tower 1, Ortigas Avenue, Pasig City