People Partner

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

• HMO coverage for you and your family**
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses
  
  

A Glimpse into Your New Role

As the People Partner for Account Management, you will work in partnership with the business to provide specialist coaching, support, and influence that enable the business to effectively deliver people plans. This role is integral to the success of assigned departments, involving the development of effective working relationships, influencing and challenging the management team, and supporting the achievement of business area and HR strategies.

Key Responsibilities

Account Management

• Work closely with the business to provide specialized coaching, support, and influence for effective delivery of people plans.
• Build and maintain effective stakeholder relationships through proactive business programs and problem resolution.
• Play a key role in the development and delivery of people plans that support business and HR strategies.
  
  

Talent Engagement and Retention

• Create an employee-friendly environment to drive the achievement of company goals and ensure employees feel their personal contribution is valued.
• Promote harmonious relationships, camaraderie, and cooperation within the company by organizing activities and events that enhance employee morale.
• Coordinate with production managers to manage employee movements, including promotions, layoffs, transfers, and resignations.
• Conduct exit interviews, employee surveys, and focus group discussions to gather feedback and improve employee engagement.
• Coordinate employee engagement activities to build strong, lasting relationships within the organization.
  
  

Employee Relations & Discipline

• Partner with the business to manage employee relations by building management capability in handling ER issues and improving consultation effectiveness.
• Conduct administrative investigations into violations of the Code of Conduct and Good Behavior for both staff and management team members.
• Address employee relations concerns, including counseling and discipline, to ensure proper adherence to company policies.
• Draft Notices to Explain, Notices of Conference, and Notices of Decision, ensuring compliance with the company’s disciplinary process.
• Write email correspondence to relevant department heads regarding disciplinary matters and seek their input on recommended penalties.
• Draft Notices of Preventive Suspension when necessary.
  
  

Policy Cascade and Compliance

• Ensure overall compliance with HR solutions and procedures applied within the business unit.
• Identify gaps in existing HR policies and contribute to the development of new policies and procedures.
• Organize orientation sessions and briefings for supervisors and managers on new HR policies and procedures to ensure consistency in understanding and application.
  
  

What You’ll Bring

To be successful in this role, you will need:

• Proven experience as an HR Business Partner or in a similar HR role, preferably in a BPO or corporate environment.
• Strong knowledge of HR practices, policies, and procedures, including employee relations and performance management.
• Excellent communication skills with the ability to engage with various stakeholders and build relationships across all levels of the organization.
• Experience in handling sensitive employee matters, including investigations and disciplinary actions.
• Strong organizational and problem-solving skills with a keen eye for detail.
• Ability to work independently while collaborating effectively with others.
• A customer-focused mindset and the ability to drive positive employee experiences.
  
  

What We Value

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.
  
  

What are you waiting for?

Come for a career, stay for the fun!

Join the A-Team and experience the A-Life!

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