Onboarding Specialist

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

As P&C Onboarding Specialist, You Will Handle Employee Documentation, Including Contracts, HR Related Concerns, And Other Onboarding Tasks. Your Day Could See You

• Being the first point of contact for employees on any HR related queries and coordinates with different departments like Recruitment, IT, Compensation and Benefits, and Payroll team regarding any concerns of the new hires.
• Collects and validates the pre-employment requirements.
• Address issues and flags concerns relating to completion of pre-employment requirements.
• Acts as POC of PEME Result and notify recruitment on results that may affect the conversion of hires.
• Provides regular onboarding updates and submits the final list of new hires.
• Ensures that contract details are correct and generated on time in Workday.
• Understand profiles and on-boarding requirements of each campaign/account.  
• Monitors the completion of Onboarding Tasks for New Hires in Workday.
• Completes the hire set-up of new hires in Workday and ensure that they have their right accesses on Day 1.
• Ensures 100% completion and 100% integrity of pre-hire and post-hire documents collected from new hires.
• Issuance of trainee ID and creation of company ID.
• Prepares the client/guest ID as needed.
• Maintain 201 personnel files of all employees. 
• Requests and monitor HR supplies necessary for onboarding.
• Prepares the onboarding plan and schedule to the stakeholder’s calendar.
• Assist in the new hire orientation as needed.
• Support other regions in onboarding new hires as needed.
• Supports organizational and government audits as needed.
• Addresses HR tickets on time.
• Perform other tasks as necessary.
  
  

• Proven work experience as an HR Administrator or relevant role 
• Proficiency in MS Office and Excel 
• Basic knowledge of labor laws 
• Excellent time management skills and ability to multi-task and prioritize work 
• Attention to detail and problem-solving skills 
• Can work under pressure and with proven ability to meet deadlines 
• Strong phone, email and in-person communication skills 
• Team Player and must be willing to be assigned to other sites 
• Flexible with work schedule and can render over time when necessary
  
  

• Preferably college degree holder or at least 2 years in college with minimum 1 year experience in the role 
  
  

• Positive Feedback from applicants and new hires on onboarding experience 
• Employee satisfaction 
• Successful Company Policies Compliance 
• Positive Feedback from the Clients and Operations Stakeholder 
• Timely provision of all new employees’ access and tools 
• Achievement of KPIs.