Nurse Coordinator Contact Center

Clinical Trial Media is a global healthcare agency focused on recruiting patients for clinical research studies in order to advance new treatment and medication options.  Since 1995, CTM has helped pharmaceutical companies, research hospitals and physicians to identify potential patients for a wide range of clinical trials including those for Neurology, Oncology, Respiratory and many more. CTM continues to be one of the fastest-growing companies on Long Island, having doubled in size in the last two years, while expanding its service line and revenue stream. 

CTM’s mission is clear – to help advance the discovery of new medications and treatments through clinical trial awareness and participation. Almost 80% of new drugs never meet development timelines and this is all due to a lack of patient participation. CTM plays an important role in the drug development cycle by helping to minimize clinical trial delays due to patient enrollment. CTM offers customized products, services, and flexible solutions that are vital to successfully enrolling patients into clinical trials worldwide. 

In addition to its business goals, CTM cares deeply about company culture and places a priority on employee happiness. CTM employees enjoy fun activities, contests, and games throughout the year all while working in a remote capacity. The company also gives back to the community through group volunteering events, donations, and charity fundraisers. 

We are seeking a caring and professional Nurse Coordinator in our Contact Center to provide patient support over the phone. We are adding to our team of highly capable nurses to support the growth of our patient support services offerings. This opportunity is a work-at-home/virtual position. You will handle a high volume of outbound and inbound calls and create a positive experience for each caller. You will follow a script to provide information about clinical research studies and help determine each patient’s eligibility for the study opportunity. The ideal candidate is patient-focused, detail oriented, efficient, able to multi-task and reliable. This position will allow you to provide support and hope to patients from the comfort and safety of your own home. 

Nurse Coordinator responsibilities include: 

• Make outbound calls and take inbound calls from patients and caregivers who have expressed interest in participating in specific clinical research studies to provide further information and determine eligibility. 

• Adhering to an 8 hour, 5 days a week schedule which includes 2 x 15-minute breaks and 1 x 30-minute lunch. 

• Being comfortable with technology by navigating and accurately entering data into the computer software while on the phone with patients. Follow the appropriate script and procedure per training to assist patients and caregivers. Engage in active listening with callers, confirming or clarifying information as needed. 

• Determine eligibility by comparing patient information to requirements. 

• Document details of all conversations in our online system in a comprehensible way. 

• Identify and process escalations according to standard procedures. 

• Complete client and company-required training. 

Qualifications include: 

• Licensed Practical Nurse (LPN) certification required. US-based credentials preferred. 

• Call Center OR Telenursing Experience a plus. 

• Fluency in English required. Fluency in Spanish a plus. 

• At least 3-5 years of experience in a professional environment required; experience in a clinical environment preferred. 

• Have a clear speaking voice as well as the ability to clearly enunciate and pronounce complex medical terms. 

• Excellent time management and attention to detail. 

• Ability to prioritize tasks and work in a fast-paced environment 

• Have a quiet, professional in-home workplace. 

• Access to a computer with Broadband Internet Access (*high speed internet access is NOT provided or reimbursed by the company). 

• High proficiency using online systems and tools. 

Benefits of a full-time position at CTM include competitive compensation, health insurance including medical, dental and vision, 401k along with our employer matching contributions begin after one year of service, paid time off, life insurance, extensive job training, team building activities throughout the year, and a positive work environment that fosters on-going professional development. CTM is experiencing unprecedented growth and rapid expansion and offers a multitude of opportunities for growth and upward mobility. 

Fun Facts about CTM: 

• Our CEO is an independent owner focused on patient outcomes and employee success. She was recognized as one of the Top 50 Most Influential Women in Business on Long Island for 2019. 

• CTM has established 25 years of success stories in clinical trials across 30+ countries. 

• CTM was awarded Best Place to Work 2019 from the Long Island Business News. 

• CTM received the Gold Award for the 13th Annual 2020 Women in Business and the Professions World Awards in the “COVID-19 Business Response Awards Categories Group" category, specifically within the “Company Work-From-Home Implementation of the Year" subcategory. 

• CTM created COVID19ClinicalTrial.com as a resource for information about ongoing COVID-19 clinical research to provide clarity and hope for thousands of subscribers. This website was recently awarded a 2020 W3 Silver Award for Website Excellence in Healthcare. 

• Our Creative team has been recognized with multiple awards.  

• 2020 W3 Gold Award for Healthcare Website Design. 

• 2020 W3 Silver Award for Healthcare Website Design. 

• 2020 Telly Award Silver Winner in the General – Non-Broadcast category for our CTM Capabilities Video. 

• 2019 Telly Award for Regional Television in the Health and Fitness category. 

• Two 2019 W3 Silver Awards for Healthcare Website Design.