IT Technical Administrator

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire BPO is an award-winning business process outsourcing provider to some of the world’s largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations, servicing clients globally from Australia, the Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources.

Our employee value proposition—“Come for a career, stay for the fun”—underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

• Yearly Kick-Off Parties with major giveaways
• Get recognized through our ‘Value Awards’
• Grow your career – yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses
  
  

Key Responsibilities

As a Technical Administrator, you’ll serve as the first line of defense in technical support by handling tickets, providing administrative assistance, and supporting the IT team with system monitoring and troubleshooting tasks. This role requires coordination, documentation, and proactive problem-solving.

• Answer tech support calls and create support tickets with accurate issue details
• Provide initial troubleshooting support for hardware, software, VoIP, and other end-user systems
• Monitor IT support inboxes and system alerts; log and escalate incidents when needed
• Schedule remote support sessions and maintenance with internal teams or vendors
• Review logs, website activity, and support emails to identify issues and assign tasks
• Prepare weekly summaries and technical activity reports
• Maintain accurate records using IT ticketing systems
• Support routine maintenance of IT infrastructure including PCs, printers, and phones
• Monitor dashboards (e.g., Zabbix) for system performance and raise flags as needed
• Participate in internal team huddles to share updates on open tickets and vendor status
• Ensure confidentiality and compliance with security and IT policies
  
  

What You’ll Bring

• At least 2 years of experience in a help desk, IT admin, or tech support role
• Strong communication skills in English (written and verbal)
• Proficiency in Microsoft Office Suite, VoIP platforms, and business applications
• Working knowledge of IT ticketing systems and basic monitoring tools (e.g., Zabbix)
• Demonstrated ability to troubleshoot common hardware and software issues
• Organized and detail-oriented with a strong sense of urgency and accountability
• Willingness to work PST (Los Angeles) hours
• Stable internet connection for remote setup
• IT support certifications are a plus (e.g., CompTIA, Microsoft, ITIL)
  
  

What Success Looks Like

• Timely and accurate logging of tickets and updates
• Effective resolution of Level 1 technical issues
• Improved response time and escalation processes
• Clean, up-to-date support documentation
• High satisfaction from internal users and tech partners
  
  

Our Core Values

• Collaboration – Brilliant jerks can be brilliant elsewhere
• Impact – Do, get it done, create impact
• Passion – Be positive, bring passion and energy
• Transparency – A transparent team can help each other
  
  

What Are You Waiting For?

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!

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