ICT Support Engineer

Discover your 100% YOU with MicroSourcing!

Position: ICT Support Engineer

Location: Eastwood, Quezon City

Work setup & shift: Hybrid | Day shift

Why join MicroSourcing?

Youll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As an ICT Support Engineer, you will:

Work within defined SLAs to resolve incidents and service requests while identifying opportunities for automation and optimisation.

Administer and optimise Microsoft 365 and manage endpoint devices through Microsoft Intune.

Take ownership of complex infrastructure issues, perform root cause analysis, and implement long-term solutions.

Design, implement, and maintain secure and scalable ICT infrastructure across cloud and hybrid environments.

Collaborate with cross-functional teams and communicate technical concepts clearly to stakeholders.

What You Need

Non-negotiables

Experience managing hybrid cloud environments such as Azure, AWS, and Microsoft 365.

Strong knowledge of Windows systems, infrastructure, and scripting using PowerShell.

Hands-on experience with endpoint management tools such as Microsoft Intune.

Solid understanding of ICT security best practices and infrastructure hardening.

Relevant qualification in Information Technology or equivalent practical experience.

Preferred Skills/expertise

Experience designing and supporting scalable cloud and hybrid infrastructure.

Proven ability to conduct root cause analysis and implement permanent fixes.

Exposure to automation and optimisation initiatives within IT operations.

Strong documentation and process improvement skills.

Ability to work effectively in cross-functional and customer-focused environments.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply.