Healthcare Team Lead Patient Access Billing And RCM

About Neolytix

Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.

Work with a company where your work can make a real impact!

• We are a boutique company respected and loved by our clients providing no-nonsense advice on key issues that impact them
• 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating!
  
  

• Lead a team of Customer Service Professionals
• Respond to clients on any process related queries and manage 1st level escalations
• Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s
• Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc
• Develop processes to improve productivity and quality of the team
• Participate in the new pilots projects & work towards proper transition of knowledge to team
• Work with managers to resolve any personnel problems or conflicts that may arise in the team
• In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement
• Identify trends within the portfolio to aid collections and improve the productivity
• Experience with Athena EMR/EHR is preferred
  
  

• Internet speed of 30MBPS or higher
• i5 or higher processor/Mac 2020 or later
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area
• Backups in case of power or Telco interruptions
• Good headset and webcam
  
  

• Company events
• Health insurance
• Opportunities for promotion
  
  

• 8 hour shift
• Monday to Friday