Healthcare Account Representative

Are you passionate about delivering exceptional customer service and making a meaningful impact in healthcare support? As a Healthcare Account Representative, you will assist members and providers by addressing inquiries with care, accuracy, and timeliness. You’ll follow established processes, document interactions, and collaborate cross-functionally to deliver effective solutions.
Join ClearSource and be part of a people-first culture where quality, accountability, and teamwork drive success.

What You Will Do as a Healthcare Account Representative

• Deliver high-quality customer service in alignment with ClearSource standards.
• Support members and providers by addressing concerns promptly and effectively.
• Ask relevant, insightful questions to accurately identify and resolve issues.
• Accurately document customer interactions and transactions using approved systems and tools.
• Adhere to established processes, protocols, company policies, and team guidelines.
• Collaborate with fellow CSRs, internal departments, and clients to provide appropriate and timely solutions.
• Complete all required compliance trainings within designated timelines.
• Maintain schedule adherence, including assigned shifts, breaks, and meal periods.

• Completed at least college-level education.
• Minimum of 1 year experience in healthcare customer service within a call center environment.
• Willing to participate in onsite training as required.
• Possess excellent verbal and written communication skills.

• Competitive salary – Get paid for doing what you love! 

• Medical and dental insurance (with free dependent coverage!). 

• Group life insurance for peace of mind. 

• Paid time off (PTO) – Because work-life balance matters. 

• Outstanding career growth opportunities – Learn, advance, and develop your career. 

• A fun, innovative, and energetic team culture – Be part of a company that values its employees 

• Skills and leadership development to help you reach your full potential. 

• Free meal for onsite employees 

• Customer First – We are obsessed with delivering an exceptional customer experience. 

• Personal Accountability – We do the right thing and own our actions. 

• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve. 

• Hungry – We bring passion, energy, and drive to everything we do. 

• Happy & Healthy – We believe in balance, well-being, and a positive workplace.