Head Of Talent Acquisition PH Night

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

At Acquire Intelligence, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career — yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900+ promotions given each year
• 2,700+ leadership training courses
  
  

A SNAPSHOT OF YOUR ROLE

As a Recruitment Operations Partner supporting US business hours, you will act as the primary bridge between our US stakeholders and the Philippine-based recruitment team. You will own the delivery of real-time recruitment operations, provide support on both agent and non-agent roles, attend client meetings, manage urgent staffing needs, and coordinate across functions to maintain hiring efficiency and stakeholder satisfaction.

This is a high-impact, individual contributor role ideal for someone with a strong background in full-cycle recruiting, stakeholder engagement and management, and recruitment operations strategy.

Your Daily Responsibilities

• Act as the main point of contact for clients and business partners during US hours
• Attend and represent the Talent Acquisition team in calibration meetings, hiring syncs, and ad hoc staffing discussions
• Support day-to-day operations including interview coordination, requirement alignment, and candidate pipeline management
• Ensure smooth transitions and handovers to the daytime recruitment team
• Monitor pipeline activity and delivery performance against hiring timelines
• Provide feedback to recruiters and ensure alignment with the service level agreements (SLAs)
• Initiate improvements in sourcing strategies when gaps are identified
• Support employer branding efforts across online sourcing channels and job platforms
• Ensure full visibility and timely communication to US-based clients and stakeholders
• Proactively identify concerns or risks to hiring delivery and work with internal teams to resolve them
• Maintain documentation and updates aligned with business expectations and audit requirements
• Lead or contribute to process improvement projects that enhance recruiter efficiency, reduce cost-per-hire, or improve candidate experience
• Support implementation of strategic recruitment initiatives including system enhancements, reporting tools, and sourcing plans
• Provide data-driven updates on recruitment status, pipeline movement, and hiring process
• Ensure accuracy and consistency of recruitment metrics and reporting
  
  

a Bit About You

• At least 3 to 5 years of end-to-end recruitment experience in a BPO or shared services environment
• Strong experience managing recruitment operations for US-based accounts or global stakeholders
• Excellent communication, presentation, and stakeholder management skills
• Proficient in applicant tracking systems (ATS), sourcing tools, and recruitment metrics reporting
• Experience in coordinating across cross-functional teams, including HR, operations, and compliance
• Background in both agent and non-agent hiring
• Familiarity with employer branding, referral programs, and candidate engagement strategies
• Ability to lead and execute special recruitment projects with minimal supervision
• Strong problem-solving skills and ability to drive process improvements independently
• Ability to prioritize and operate under pressure
• Highly organized and detail-oriented
• Able to meet deadlines and adaptable to any additional or different functions that may be assigned from time to time
  
  

What Success Looks Like

• Strong working relationships with clients and stakeholders
• 100% hiring fulfillment across US campaigns/accounts
• Achievement of KPIs
  
  

What We Value

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don’t take ourselves too seriously, just our results
  
  

We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions.

Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation.

Join the A-Team and experience the A-Life!

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