Engagement People Partner

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

SNAPSHOT OF THE ROLE

This role works to improve the level of engagement, satisfaction, and commitment among employees in our organization and assumes complete accountability for designing and implementing strategies and initiatives that foster a positive work culture and enhance the overall employee experience, such as Virtual and in-person events. Creativity and relationship-building skills with employees, business leaders, and the community is vital for this role.

• Leads in developing strategies, budgeting, and initiatives to promote and achieve a culture of excellence and employee engagement.
• Leads in the development and delivery of the organization’s calendar of activities, such as Birthdays, Anniversaries, Monthly Events, Community Service, and other morale-building activities.
• Interact and collaborate effectively and positively with individuals of all levels of the organization, including the employees themselves, to ensure the organization is showing appreciation and recognition for its employees.
• Work with the Marketing team and other related departments for site-wide communications, promotional materials, upcoming events, activities, and social media posting.
• Utilise appropriate and available communications channels to ensure key messages reach target audiences at agreed intervals, in line with corporate guidelines.
• Keep accurate records, produce reports and provide statistical data for analysis and performance
• management purposes.
• Expected to support key internal and external relationships with (but not limited to):
• Suppliers
• Other Support Groups
• P&C
• Operations
• Internal business counterparts
  
  

• At least 3 years of Employee Engagement experience
• Experience in a BPO setting is a plus!
• Good communication skills
• Must be willing to work onsite
• Ensuring that all employment and personal information of employees is kept and handled in accordance with existing company policies on Information Security and Data Privacy.
• Complying with and enforcing policies and procedures designed to achieve information security. You are also responsible for protecting credit card, personal, and/or sensitive personal information that you may handle or process during your employment in the Company.
• To perform other tasks as may be required from time to time by the Company
  
  

• Flexible and can work in a fast-paced environment
• Excellent in verbal and written skills in English
• Able to meet deadlines
• High stakeholder satisfaction.
• Achievement of team’s pre-defined KPIs and SLAs.
• Excellent feedback from customers.
• Delivering high results while demonstrating the Company Values.
• Familiarity and utilizes online design platforms like Canva, Adobe Express, Pixlr, etc.
• Familiarity and utilizes AI platforms for engagement and branding
  
  

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner, solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don’t take ourselves to seriously, just our results