Ecommerce Associate

The eCommerce Associate is responsible for supporting all marketplaces. This associate must act with the Lion Brand Values in mind: Teamwork, Consumer & Customer Centric, Embrace & Lead Change, Work Smarter, and Have Fun!

Essential Job Functions

AMZ

• Vendor Central cancellations for UK & US.
• Weekly check on Seller Central for unshipped orders.
• Respond to action required emails, including but not limited to availability, pricing, defects, return rate, opportunity, etc.
• Daily AMZ Marketplace cancellations.
• Respond to AMZ customer tickets in portal.
• Open and work through AMZ Casework as needed.
• Update ASIN listings with titles/imagery/content/etc.
  
  

• Weekly check on portal for unshipped orders.
• Daily Ebay cancellations.
• Respond to Ebay customer tickets in portal.
• Update listings as needed.
  
  

• Daily entering of tracking numbers in Etsy portal.
• Respond to Etsy customer tickets in portal.
• Verify inventory quantities, weekly.
  
  

• Manage the LBY Designer Pattern Marketplace listings and create kits.
• Manage email inbox for Designer Pattern Marketplace.
• Monthly free pattern creation on lby.com websites.
• Weekly kit creation on lby.com websites.
• Update pattern and kit PDFs on LBY US and LBY CA as needed.
• Daily banner updates.
• Customer service coverage as needed.
• Paypal disputes for all native company websites.
• Run necessary weekly ADA scans and document findings.
• Coordinate content and implement changes in digital marketing portals.
• List patterns on the LBY Canadian website.
  
  

• Help set up new Marketplaces.
• Daily Walmart cancellations.
  
  

• 2-3 years of eCommerce related or administrative experience helpful.
• Knowledge of Excel and different.com portals (i.e., Amazon, eBay, Walmart ).
• Ability to prioritize and complete tasks efficiently by deadline.
• Must be detail oriented with strong communication and organizational skills.
• Team player who is reliable, adaptable and a quick learner.