Director of Operations

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title: Director of Operations

Company: Acquire BPO Pty Limited ABN 91 115 574 635

Job Summary

Acquire BPO Pty Limited is seeking a highly skilled and experienced Director of Operations to oversee and optimize our business process outsourcing operations. The successful candidate will be responsible for driving operational excellence, ensuring client satisfaction, and contributing to the companys overall growth and success.

Job Responsibilities

• Develop and implement strategic plans to improve operational efficiency and effectiveness
• Oversee daily operations of multiple departments and ensure seamless coordination
• Establish and monitor key performance indicators (KPIs) to measure operational success
• Collaborate with senior management to align operational strategies with company goals
• Manage budgets and resource allocation for operational activities
• Ensure compliance with industry regulations and company policies
• Identify and implement process improvements and cost-saving initiatives
• Build and maintain strong relationships with clients, vendors, and partners
• Lead, mentor, and develop a high-performing team of operational managers
• Analyze operational data and prepare reports for executive leadership
• Stay informed about industry trends and best practices to drive innovation
  
  

• Bachelors degree in Business Administration, Operations Management, or related field; MBA preferred
• Minimum of 10 years of experience in operations management, with at least 5 years in a senior leadership role
• Proven track record of successfully managing large-scale operations in the BPO industry
• Strong analytical and problem-solving skills with the ability to make data-driven decisions
• Excellent leadership and team management abilities
• Outstanding communication and interpersonal skills
• Proficiency in project management and process improvement methodologies (e.g., Six Sigma, Lean)
• Experience with operational software and tools (e.g., ERP systems, CRM platforms)
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities
• Strong financial acumen and budget management skills
• Willingness to travel as required for business needs