Customer Support Specialist

Description

• Provide exceptional customer support through various communication channels.
• Assist customers in resolving issues and queries related to products and services.
• Manage customer accounts and maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Conduct follow-ups to ensure customer problems are resolved in a timely manner.
  
  

• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: 1-3 years of experience in customer support or related roles.
• Skills and Competencies: Proficient in MS Office, strong problem-solving skills, effective team player.
• Skills and Competencies: Experience in account management and back office support.
• Qualities and Traits: Excellent communication skills in English, computer literate, and able to manage sales pipelines.