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Customer Success Manager Marketing As A Service - Night-shift

Talentmate

Philippines

2nd August 2026

2608-2544-1901

Job Description

Be part of a global leader in B2B Marketing as a Service (MaaS).
Leverage your career in Customer Success Management.

About Our Client

We are working with a global leader in B2B Marketing as a Service (MaaS), a subscription-based alternative to traditional B2B marketing delivery models. Offering AI-enabled B2B marketing talent and strategic consulting. Their mission is to improve marketing performance with powerful, data-driven campaigns that help businesses create more visibility, generate leads, and increase competitive advantage.

Job Description

As a Client Services Partner, you will bring strategic maturity and operational depth to managing high-complexity and enterprise-level accounts with a primary focus on client health, stakeholder engagement, and value realization.

Own and manage a portfolio of accounts (primarily Manager/Foundation tier) with responsibility for satisfaction, delivery health, and retention.
Support Client Partners on key strategic accounts by owning assigned work streams, deliverables, or service areas.
Coordinate on boarding activities, client communications, project timelines, and reporting workflows to ensure a smooth and consistent delivery experience.
Monitor account performance metrics (e.g. TTFV, CSAT, delivery quality) and surface actionable insights, risks, or opportunities for Client Partners.
Build trusted relationships with client stakeholders by responding to questions, tracking progress, and ensuring alignment to expectations.
Document and evolve internal processes, templates, and on boarding playbooks to support operational excellence and scale.
Represent the client voice and operational needs in internal delivery conversations and status forums.
Surface and act on client signals to unlock new areas for value creation and account growth.

The Successful Applicant

5-7 years of experience in client success, project management, or marketing operations roles (services, agency, or B2B environment preferred).
Experience managing client communications, onboarding, and delivery coordination across cross-functional teams.
Strong command of marketing operations, KPIs, and platform workflows.
Demonstrated leadership on accounts or mentorship of junior team members.
Must be living in Metro Manila.
Salesforce and Monday.com experience is a plus.

What's on Offer

Flexible working arrangement.
Be part of a collaborative and creative environment, prioritizing employee engagement, and retention while offering opportunities for growth and long-term success.
Client-centric approach and impact.

Contact: Lucellina Cabrera

Quote job ref: JN-072025-6797281

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	Philippines	City:	Pasig National Capital Region
Company Website:	https://redirect.michaelpage.com/mp-home	Job Function:	Customer Service
Company Industry/ Sector:	Other

What We Offer

About the Company

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