Customer Service Representative

Customer Service Representative (Retail) – Night Shift

Location: Jollibee Tower, Ortigas Center, Pasig City

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced retail environment? We’re looking for a Customer Service Representative (Retail) who combines strong communication skills with a sales mindset to support our growing international accounts.

If you have a background in retail and customer service, and you’re ready to take your career to the next level—this could be the opportunity for you.

What You’ll Do

As a key member of our team, you will:

• Deliver outstanding customer support across multiple channels (phone, chat, and email)
• Handle inquiries related to orders, products, and services with professionalism and care
• Process customer orders efficiently via phone, email, and chat
• Drive first-call resolution and ensure a seamless customer experience
• Recommend relevant or promotional products to support sales growth
• Manage multiple accounts simultaneously while maintaining quality and accuracy
• Resolve concerns effectively by identifying customer needs and offering the best solutions
  
  

• Retail experience (non-negotiable)
• At least 3 years of customer service experience (chat, email, and/or phone)
• Willingness to work night shift (with night differential pay)
• Ability to work onsite in Ortigas (first 6 months), then hybrid (1 WFH day/week after regularization)
• Strong communication skills (written and verbal)
• Stable work history with good tenure
  
  

• Experience in both sales and service roles
• Proven ability to sell or upsell over the phone or chat
• Experience handling multiple channels simultaneously (chat, email, phone)
• Familiarity with Click-to-Chat platforms
• Proficient in MS Outlook, Word, and Excel
• Strong multitasking and organizational abilities
• Fast and accurate typing skills
  
  

• Competitive salary + night differential pay
• Opportunity to work with international retail accounts
• Hybrid flexibility after regularization
• Career growth in a dynamic, customer-focused environment
• Be part of a team that values performance, reliability, and customer excellence