Customer Service Representative

The Admin and Customer Service Assistant is responsible for providing administrative support and delivering exceptional customer service. The role includes handling inquiries, managing documentation, maintaining office systems, and ensuring a smooth flow of communication between the company and its clients or stakeholders.

Key Responsibilities

Administrative Support:

• Assist in day-to-day administrative tasks such as filing, encoding, scanning, and organizing documents.
• Prepare reports, memos, and correspondence as needed.
• Maintain inventory of office supplies and coordinate replenishment.
• Schedule and coordinate meetings, appointments, and travel arrangements.
• Ensure all records are updated, accurate, and stored securely.
  
  

• Respond promptly and professionally to customer inquiries via phone, email, or in person.
• Provide accurate information about products, services, or policies.
• Handle complaints or issues efficiently and escalate when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Log customer interactions and feedback for continuous improvement.
  
  

• Assist in monitoring office cleanliness and liaising with third-party service providers.
• Support other departments with clerical tasks when needed.
• Follow company protocols and help improve workflow processes.
• Bachelors degree in Business Administration, Office Management, or any related course (preferred but not required).
• Proven experience in administrative support or customer service is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and other office systems.
• Organized, detail-oriented, and able to multitask.
• Strong sense of responsibility and integrity.
  
  

• Office-based
• May require occasional overtime, depending on operational needs