Customer Service Representative - Outbound

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

• Come for a career, stay for the fun!
• Enjoy 14 months of pay*
• HMO coverage
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses
  
  

• Contact customers to secure and document important vehicle data
• Initiate and manage the coordination of scheduled appointments
• Handle inbound, outbound and email
• Handle customer information in conjunction with data privacy and compliance policies
• Utilize online support tools to research data, maintain accurate notes, and track or log key process steps and statuses
• Perform workload in accordance with daily deadlines and expectations
• Use a customer-focused, needs-based review process to educate customers about their claim.
• Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.
• Engage in active listening with callers, confirm or clarify information and manage the call according to training.
• Accurately enter customer and claim information into system database.
• Maintain a strong work ethic with a total commitment to success each and every day
  
  

• Has prior experience with telephone-based customer service (preferred)
• Passionate about delivering excellent customer service
• Has Excellent written and verbal communication skills
• Speaks clearly, while being friendly and courteous
• Has strong listening skills – attentive to the details, asks clarifying questions and help problem solve
• Proficient in computers and has strong typing skills
• Experience with CRM software is an advantage
• Adaptable and accountable
• Remains calm under pressure and can think and react quickly, especially in times of distress for customers
• Manages difficult or emotional customers in a calm, polite and professional manner
• Responds to constructive feedback in a positive and professional manner
• A quick learner and can apply new skills quickly
• Has the ability to multi-task and prioritize tasks
• Thrives in a fast-paced environment
• Work extended/flexible hours, including weekends, holidays, and evenings, as necessary to meet customers’ needs
  
  

• High customer satisfaction and efficiency rating.
• Excellent feedback from customers.
• Achievement of KPIs.
  
  

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.