Customer Service Representative Enrollment Assistant - Blended Account

🌟 Were Hiring: Customer Service Representative (Enrollment Assistant - Blended Account)! 🌟

We are looking for a dedicated and skilled Customer Service Representative to join our team as an Enrollment Assistant. The ideal candidate will be responsible for assisting customers with their enrollment processes, providing accurate information, and ensuring a seamless experience for all clients.

📍 Location: Pasig, Philippines

⏰ Work Mode: Work From Office

💼 Role: Customer Service Representative (Enrollment Assistant - Blended Account)

What Youll Do

• Make targeted outbound calls to student applicants to maximize student confirmations and enrolments.
• Providing excellent customer service through different communication platforms (voice and non-voice channels).
• To maintain and provide information on all aspects of the application and enrolment process to student applicants.
• Responding to enquiries and assist students primarily via inbound calls, email and live chat. Adhere to pre-agreed service level commitments.
• Maintain data integrity protocols, ensuring it is consistently and accurately recorded.
• Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business.
  
  

• With at least 2 years of experience in the BPO Industry handling voice and non-voice channels of support
• Knowledge on data privacy and GDPR is a plus but not a requirement.
• Customer service oriented.
• Strong organizational ability in a fast-paced environment.
• Strong interpersonal and communication skills, including excellent written and verbal.
• Ability to multitask, prioritize, and remain calm under pressure.